Job Requirements
halawa, HI
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
seeks a motivated, career and customer-orientedto join our team in
- Coordinates and monitors the resolution of routine portal support requests and performs regular software maintenance updates.
- Prepare technical development artifacts, maintain accurate records of system configurations, and verify that all software modifications meet established SOPs and security guidelines.
- Monitor help desk tickets related to portal access and coordinate with vendors to ensure the delivery of essential software licenses and components.
- Drafts and maintains portal support documentation for Special Operations infrastructure in the Pacific.
- Prepare Technical Status Reports for senior review and monitor the status of ongoing software repairs at regional mission-support sites.
- Assist in identifying technical development gaps and recommend priority resource allocations to sustain theater portal readiness.
- Takes direction, guidance, and mentoring from more senior staff.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of position-relevant experience.
- Demonstrated ability to draft technical software documentation and follow established SOPs.
- 7+ years of position-relevant experience.
- CompTIA Security+ or equivalent IAT Level II certification.
- Experience using automated service desk management systems or specialized portal development tools.
- Must hold an active Secret clearance
- The person in this position must be able to remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
group id: RTX14564a
