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Remote Platform Support Services Development Project Manager (VA

Kentro

Posted today

Job Requirements

Remote
Public Trust Polygraph Unspecified
Career Level not specified
$157,000 - $177,000

Job Description

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Remote Platform Support Services Development Project Manager to support Kentro's Veterans Affairs ESOM contract.

The PSS Development PM leads the development delivery organization across all Platform Support Services scrum teams, providing day-to-day management of Scrum Masters and their pods while ensuring the technical work streams operate to a consistent set of Agile and delivery governance standards. This role sits within the program management structure and is accountable for translating program-level priorities into coordinated sprint execution across ITSM and ITOM delivery, while surfacing risks, dependencies, and staffing needs across the development organization to program leadership. The PSS Development PM works closely with the Solution Architect, Demand Manager, and track leads to keep intake, backlog, and release activity aligned across all scrum pods, and serves as the primary point of accountability for development delivery performance.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $157-177K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

  • Provide direct oversight and management of all development scrum teams and their assigned Scrum Masters, ensuring consistent application of Agile ceremonies, sprint cadence, and delivery practices across every pod.
  • Establish and enforce Agile governance standards across the development organization, including definition of ready/done, backlog hygiene, sprint reporting, and velocity tracking.
  • Coordinate sprint planning, backlog refinement, and release scheduling across scrum pods to ensure development capacity is aligned with intake priorities and program commitments.
  • Partner with the Demand Manager and intake function to translate approved demand into sprint-ready work, and ensure prioritization decisions are reflected consistently across all teams.
  • Monitor scrum team health, velocity, and delivery quality, identifying and resolving blockers, resourcing gaps, or process breakdowns before they affect delivery commitments.
  • Serve as the escalation point for cross-team dependencies and delivery risks, working with the Solution Architect and track leads to resolve technical and sequencing conflicts.
  • Mentor and develop Scrum Masters, providing coaching on facilitation, stakeholder management, and adherence to program governance standards.
  • Report development delivery status, risks, and metrics to program leadership on a recurring cadence, supporting program-level reporting and option year planning.
  • Support continuous improvement of Agile practices across the program, incorporating lessons learned and standardizing successful practices across scrum pods.

Qualifications

  • Bachelor's degree and a minimum of 10 years of experience managing Information Technology related projects. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 18+ years of experience.
  • Well versed in life cycle and project management methodologies
  • Experience tracking cost, schedule, and performance progress
  • Ability to identify and mitigate risks.
  • Experience in ITSM and ITOM delivery.
  • Demonstrated experience directly managing multiple Scrum Masters or scrum team leads across concurrent delivery teams.
  • Strong working knowledge of Agile delivery frameworks (Scrum, SAFe, or similar), including sprint planning, backlog management, and release governance.
  • Experience establishing or enforcing delivery governance standards across multiple teams in a matrixed program environment.
  • Proven ability to manage competing priorities, resolve cross-team dependencies, and communicate delivery status to program and client leadership.
  • Excellent verbal and written communication skills, with experience presenting delivery status and risk to senior stakeholders.


Preferred Qualifications:
  • ServiceNow Certified System Administrator (CSA).
  • Experience managing development teams on a ServiceNow platform program, including familiarity with ServiceNow Agile Development or SPM modules.
  • Certified Scrum Master (CSM), SAFe Scrum Master, or equivalent Agile certification.
  • PMP or PMI-ACP certification.
  • Experience supporting federal IT programs, including familiarity with federal delivery governance and reporting requirements.


Clearance Requirement:
  • US Citizen or Green card holder
  • Willing and able to obtain and maintain Public Trust Clearance
  • Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
    • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .
group id: 10484831

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Job Category
IT - Software
Clearance Level
Public Trust
Employer
Kentro