Job Requirements
Annapolis, MD
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
is seeking a to join a Federal Program located in The Help Desk Specialist will provide technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
#LI-CJ2
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Key words: helpdesk, help desk, it technician, support, cleared, federal, government, dod, tsa, service now, servicenow, tickets, ticketing systems, service desk, call center, incident management
- Assist customers, troubleshoot problems, and coordinate technical support.
- Account creations, account lockouts, password changes
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
- Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered
- This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule
- 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
- 1+ years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems
- Active Secret Security Clearance
- Salary Range: $40,000+ *flexible based on experience*
- Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
- Unlimited opportunities for growth
#LI-CJ2
#LI-ONSITE
Key words: helpdesk, help desk, it technician, support, cleared, federal, government, dod, tsa, service now, servicenow, tickets, ticketing systems, service desk, call center, incident management
group id: 10430981
