Job Requirements
Reston, VA
Top Secret/SCI Polygraph Unspecified
Career Level not specified
$70,000 - $105,000
Job Description
is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Reston, VA (onsite)
TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow
#LI-JB1
Reston, VA (onsite)
- Responds to basic customer problems, issues, requests.
- Operates as the entry point for customers, documents, notifies proper department/desk,
- Escalates as necessary, and tracks and follows up on all incidents.
- Demonstrates technical qualities with exceptional customer service in daily responsibilities.
- Resolves system issues with various diagnostic tools
- Mitigates issues within the internal system
- Resolves incident tickets
- Active TS/SCI
- 2+ years of IT professional experience
- Experience in PowerShell
- Security+ certificate
- Excellent customer service skills
- $70,000 - $105,000 based on experience
- : Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow
#LI-JB1
group id: 10430981
