Desktop Support Engineer/Endpoint Engineer

Tyto Athene is searching for two Desktop Support Engineers/Endpoint Administrators to support a customer based in Washington, DC.

Responsibilities:

• Resolve Tier I and Tier II Help Desk tickets
• Desktop/laptop deployment and imaging
• Windows & macOS support
• Software installation and troubleshooting
• Hardware replacement
• Mobile device support
• Active Directory / Entra ID administration
• MFA and identity troubleshooting
• Conference room technology support
• Asset management
• Knowledge base updates
• SOP creation
• Customer support and ticket management
• Coordinate with Networking, Cloud, Engineering, and Cybersecurity teams
• Engineers will spend nearly half their time on engineering initiatives, including:
  
  • Endpoint automation
  • PowerShell scripting
  • Endpoint imaging improvements
  • Patch management
  • Vulnerability remediation
  • Endpoint modernization
  • Incident response support
  • Documentation and process improvement

Required:

• 5+ years of enterprise IT support experience
• Windows 10/11 administration
• macOS administration
• Active Directory / Microsoft Entra ID
• Microsoft Intune
• JAMF
• Ivanti
• KACE
• Mobile Device Management (iPhone/iPad/Android)
• Microsoft 365 support
• Imaging and workstation deployment
• Patch management
• MFA support
• VPN troubleshooting
• PowerShell scripting (required)
• Python (preferred)
• Excellent customer service and communication skills

Desired:

• Bachelor's degree in IT or related field
• Preferred certifications: CompTIA Security+, Microsoft Endpoint Administrator, Apple Certified IT Professional, AWS Cloud Practitioner, ITIL Foundation, or SysOps Administrator

Clearance:

• Secret Clearance required
• Must pass an FBI background check and complete fingerprinting at U.S. Capitol Police HQ

Location:

• Primarily on-site at the Ford House Office Building (Washington, DC)

Shift:

• Hours: M-F, 8:30 AM-5:00 PM, with occasional after-hours emergencies

Travel:

• Occasional trips to Manassas or Ashburn, VA (no travel reimbursement)

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $85,000 to $100,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as 100education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.