Associate Information Security Analyst

seeks a motivated, career and customer-oriented to join our team in

You will support identity, access, and credentialing operations within a mission-critical environment to ensure seamless security services for our national security partners.

• Supporting a dedicated team at a government location to provide DEERS PII changes, CAC, Token, and Retired Military ID issuance.
• Managing Identity, Access, and Credentialing issues while providing high-level support within a customer service environment.
• Resolving ServiceNow and JIRA tickets efficiently to address technical access and credentialing hurdles.
• Contributing to the successful completion of project milestones and group objectives through collaborative technical support.
• Providing technical input to project deliverables, status reports, and solutions for complex security problems.
• Conducting routine troubleshooting to identify and resolve customer issues related to PKI and system access.

• Bachelor's degree or 4+ years of additional IT experience in lieu of degree.
• Experience navigating secure environments and meeting security requirements in the Sponsor's environment or similar high-security settings.
• Experience handling sensitive PII information and maintaining accurate documentation within a secure facility.
• Experience working across large teams to drive a security agenda and managing access for diverse personnel.
• Technical proficiency utilizing MS Office (Word, Excel) and communication tools to provide status reports and daily inventories.
• Ability to work flexible shifts between the hours of 7 AM ET and 5 PM ET.

• Troubleshooting skills used to narrow down complex technical issues or access discrepancies for end-users.
• Self-starter with excellent people skills-able to work across teams and drive change throughout an organization.

• US Citizen and ability to obtain and maintain TS/SCI w/ poly

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
• Must be able to exchange accurate information in these situations.