ServiceNow Developer Sr Principal

Transform technology into opportunity as a at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.


As a , the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities
• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
• Align platform architecture with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations
• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
• Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning
• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality
• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Bring your engineering expertise along with a drive for innovation to GDIT. The must have:

Technical Training, Certification(s) or Degree

8+ years of related experience

• Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM
• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
• Demonstrated experience with full-cycle SAM and/or HAM implementations
• Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
• Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
• Experience with other ServiceNow modules like ITSM or ITOM
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

• ServiceNow Certified Systems Administrator

Must possess and maintain a Secret or higher clearance



Remote


At GDIT, the mission is our purpose, and our people are at the center of everything we do.

AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Award-winning culture of innovation and a military-friendly workplace


Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.