Job Requirements
Daleville, AL
Secret Polygraph Unspecified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Responsibilities:
Requirements
- Support student onboarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
- Issue IT equipment to student classes and train the class on proper usage
- Patch and keep machines updated with the most up-to-date patches
- Other duties as assigned
Requirements
- Secret clearance
- Security + certification
- 2-4 years of experience required
group id: 10430343