Job Requirements
Sierra Vista, AZ
Secret Polygraph not specified
Entry Level (less than 2 yrs experience)
Salary not specified
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Job Description
Help Desk Support Technician (DoD Service Desk)
Location: Fort Huachuca, AZ (Onsite)
Clearance: Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security+ certification are eligible for clearance sponsorship.
Schedule: 24/7 Operations (Day, Swing, Night, and Weekend Shifts Available)
Contract: 12-Month Contract with Strong Extension Potential
Position Overview
We are seeking motivated Help Desk Support Technicians to join one of the largest and most collaborative enterprise service desks supporting the U.S. Army. This role is a great opportunity for entry-level IT professionals, transitioning military personnel, veterans, and military spouses looking to build a career in information technology and cybersecurity.
As part of the Army Enterprise Service Desk, you will provide Tier 1 support to users around the world, helping ensure mission-critical systems remain operational and accessible.
Required Qualifications
Active Secret Security Clearance OR ability to obtain one
Current CompTIA A+, Network+, or Security+ certification
0 to 6 months of Help Desk, IT Support, Technical Support, or customer service experience
Strong communication and customer service skills
Basic troubleshooting and problem-solving abilities
Ability to work in a fast-paced team environment
Flexibility to work rotating shifts, including days, evenings, nights, and weekends
Preferred Qualifications
Fundamental knowledge of Microsoft Office 365
Prior Department of Defense (DoD) or military support experience
Understanding of basic networking concepts
Experience working with ticketing systems
Strong desire to learn and grow within IT and cybersecurity
Key Responsibilities
Provide Tier 1 support for computer hardware, software, network access, applications, and telecommunications systems
Respond to user requests via phone, email, chat, and ticketing systems
Troubleshoot and resolve common technical issues using established procedures
Answer questions regarding installation, configuration, and use of supported technologies
Document all customer interactions and issue resolutions accurately
Escalate complex technical issues to higher-tier support teams when needed
Deliver exceptional customer service while meeting service level agreements (SLAs)
Work Environment
This position is located onsite at a highly collaborative solutions center in Fort Huachuca, Arizona. The team provides 24/7/365 support to thousands of users worldwide across the defense community.
Employees work 8-hour shifts across:
Day Shift
Swing Shift
Night Shift
Every effort is made to align shift assignments with employee preferences and business needs.
Why Join This Team?
You'll play a critical role in supporting the U.S. Army's enterprise technology infrastructure. This program directly impacts mission readiness by providing technical assistance to military personnel and government users across the globe.
Benefits include:
Health insurance coverage beginning on Day 1
401(k) with immediate company matching
Paid federal holidays (11 annually)
Paid sick leave
Vacation benefits
Education and training assistance
Strong career growth and internal mobility opportunities
This organization is known for promoting employees who demonstrate initiative, customer focus, and a commitment to continuous learning.
Ideal Candidate
The most successful candidates are:
Customer-focused and service-oriented
Eager to learn and develop new technical skills
Team players who communicate effectively
Self-motivated problem solvers
Adaptable to a dynamic, mission-driven environment
Equal Opportunity Employer
We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.
Apply today to launch or grow your IT career while supporting one of the most important technology operations in the Department of Defense
Location: Fort Huachuca, AZ (Onsite)
Clearance: Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security+ certification are eligible for clearance sponsorship.
Schedule: 24/7 Operations (Day, Swing, Night, and Weekend Shifts Available)
Contract: 12-Month Contract with Strong Extension Potential
Position Overview
We are seeking motivated Help Desk Support Technicians to join one of the largest and most collaborative enterprise service desks supporting the U.S. Army. This role is a great opportunity for entry-level IT professionals, transitioning military personnel, veterans, and military spouses looking to build a career in information technology and cybersecurity.
As part of the Army Enterprise Service Desk, you will provide Tier 1 support to users around the world, helping ensure mission-critical systems remain operational and accessible.
Required Qualifications
Active Secret Security Clearance OR ability to obtain one
Current CompTIA A+, Network+, or Security+ certification
0 to 6 months of Help Desk, IT Support, Technical Support, or customer service experience
Strong communication and customer service skills
Basic troubleshooting and problem-solving abilities
Ability to work in a fast-paced team environment
Flexibility to work rotating shifts, including days, evenings, nights, and weekends
Preferred Qualifications
Fundamental knowledge of Microsoft Office 365
Prior Department of Defense (DoD) or military support experience
Understanding of basic networking concepts
Experience working with ticketing systems
Strong desire to learn and grow within IT and cybersecurity
Key Responsibilities
Provide Tier 1 support for computer hardware, software, network access, applications, and telecommunications systems
Respond to user requests via phone, email, chat, and ticketing systems
Troubleshoot and resolve common technical issues using established procedures
Answer questions regarding installation, configuration, and use of supported technologies
Document all customer interactions and issue resolutions accurately
Escalate complex technical issues to higher-tier support teams when needed
Deliver exceptional customer service while meeting service level agreements (SLAs)
Work Environment
This position is located onsite at a highly collaborative solutions center in Fort Huachuca, Arizona. The team provides 24/7/365 support to thousands of users worldwide across the defense community.
Employees work 8-hour shifts across:
Day Shift
Swing Shift
Night Shift
Every effort is made to align shift assignments with employee preferences and business needs.
Why Join This Team?
You'll play a critical role in supporting the U.S. Army's enterprise technology infrastructure. This program directly impacts mission readiness by providing technical assistance to military personnel and government users across the globe.
Benefits include:
Health insurance coverage beginning on Day 1
401(k) with immediate company matching
Paid federal holidays (11 annually)
Paid sick leave
Vacation benefits
Education and training assistance
Strong career growth and internal mobility opportunities
This organization is known for promoting employees who demonstrate initiative, customer focus, and a commitment to continuous learning.
Ideal Candidate
The most successful candidates are:
Customer-focused and service-oriented
Eager to learn and develop new technical skills
Team players who communicate effectively
Self-motivated problem solvers
Adaptable to a dynamic, mission-driven environment
Equal Opportunity Employer
We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.
Apply today to launch or grow your IT career while supporting one of the most important technology operations in the Department of Defense
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