Job Requirements
Remote
Public Trust Polygraph Unspecified
Career Level not specified
$125,000 - $140,000
Job Description
Overview
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is seeking a Program Support Analyst to support the leadership team of a large-scale ServiceNow operations and maintenance program. In this role, you will work cross-functionally to facilitate the compilation of contractual deliverables, manage updates to program management artifacts, support demand intake coordination, and lead the execution of program events and briefings. The ideal candidate brings strong project coordination skills and the ability to operate confidently across technical delivery teams, program leadership, and subcontractor partners, and may support other domains within the program by leveraging their project management experience to support the planning and execution of high-priority initiatives.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The salary for this position is between $125-140K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Responsibilities
Qualifications
Preferred Qualifications:
Clearance Requirement:
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition
Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is seeking a Program Support Analyst to support the leadership team of a large-scale ServiceNow operations and maintenance program. In this role, you will work cross-functionally to facilitate the compilation of contractual deliverables, manage updates to program management artifacts, support demand intake coordination, and lead the execution of program events and briefings. The ideal candidate brings strong project coordination skills and the ability to operate confidently across technical delivery teams, program leadership, and subcontractor partners, and may support other domains within the program by leveraging their project management experience to support the planning and execution of high-priority initiatives.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The salary for this position is between $125-140K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Responsibilities
- Collaborates with a variety of stakeholders, inclusive of technical staff, corporate support, program leadership, and subcontractor leadership to support program initiatives.
- Responsible for the facilitation of contractual deliverables, managing the process and collaborating with stakeholders to ensure inputs are provided by defined milestones.
- Supports the facilitation of program briefings and documents; collaborating with leadership to compile and finalize project artifacts ensuring consistency in messaging, formatting, and delivery readiness.
- Schedules, organizes, and facilitates cross-functional meetings and workshops, ensuring agendas are clear, participants are prepared, and outcomes are actionable.
- Leads the execution of program events, such as off-site and remote meetings; responsible for location reservations, invites and participation confirmation, hospitality, and briefing development.
- Leverages best practices to provide program management support to high-priority projects, inclusive of meeting planning and execution, communications, documentation development, and status reporting.
- Captures and distributes meeting minutes, decisions, and action items, to include monitoring progress and following up to ensure accountability and closure.
- Supports demand intake coordination, including tracking incoming requests, maintaining intake documentation, and following up with requestors and delivery teams to keep items moving through the governance process.
- Supports the development of knowledge management tools to create and store program artifacts to ensure operational consistency.
- Exhibits extensive attention to detail, serving as secondary support for program reporting; assisting with data reconciliation, dashboard and report maintenance, and reporting governance.
- Assists leadership with financial reconciliations, such as time charging resolution, working with Leads to validate charging for holidays, shift work, and on-call events.
- Develops and finalizes standard operating procedures; may provide supplemental process development support across platform support, platform health, and service quality workstreams.
- Provides project oversight for customer-initiated requests, such as tool automations to enhance program operations and performance.
- Ability to support other duties, as assigned.
Qualifications
- Bachelor's Degree in Engineering, mathematics, business administration.
- 5 years of general program/project management experience, with prior exposure to scope, schedule, and budgeting concepts.
- Experience monitoring program/project progress and status, with the ability to identify performance issues and risks.
- Cross-functional facilitation experience, with the ability to influence a variety of stakeholders to drive consensus and progress.
- Experience with MS Office Suite (Project, Excel, SharePoint, PowerPoint, Word) and other project planning tools such as Visio.
- Quick learner with integrity/honesty, good communication (verbal and written), and interpersonal skills.
- Comfortable working in a dynamic, fast-paced environment.
Ability to manage multiple, competing priorities and stakeholders with professionalism and discretion. - Strong problem-solving, coaching, and teamwork skills.
Experience supporting a federal client.
Preferred Qualifications:
- Familiarity with the ServiceNow platform as an end user or reporting consumer (dashboards, Performance Analytics, catalog requests).
- Experience supporting an IT service management or platform operations program.
- Prior experience with data reporting solutions such as Power BI/Power Apps.
- Understanding of government LCATs and contractual compliance.
- Bachelor's Degree in an Information Technology or Management discipline.
Clearance Requirement:
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition
Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .
group id: 10484831