Information Technology (CUSTSPT) NF-04

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology (IT) customer support services for the Directorate of Cadet Activities (DCA).
• Participates in the planning and delivery of a full range of IT customer support services to the organization. Identifies and resolves issues and problems. Applies information security and information assurance policy, principles and practices.
• Provides help desk support, including information and assistance, to customers including system hardware/software installation, configuration, updates, and troubleshooting. Reports, responds, to and resolves customer requests.
• Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to their CE. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate
• Prepares and updates manuals, instructions, and operating procedures. Implement and monitor IA safeguards for CE system(s) in accordance with implementation plans and standard operating procedures. Performs other duties as assigned.

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of all pre-employment checks in accordance with AR 215-3, 2-13, i., to include a T3 clearance.
• Must possess or obtain (within 6 months of employment) Information Assurance baseline security certification of Security+ equivalent (or higher) in accordance with the DoDM 8140.03, Cyberspace Workforce Qualification and Management Program.
• Must meet DODM 8140.03 baseline certifications for IAT Level II.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:
One (1) year of work experience which demonstrates Information Technology knowledge and skill to include all of the following:
- Participating in the planning and delivery of a full range of Information Technology customer support services; AND
- Installing, configuring, upgrading and troubleshooting hardware and software components; AND
- Presenting formal and informal training and assistance to customers; AND
- Reporting, responding to, and resolving customer requests.



Undergraduate or Graduate Education degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks may be substitute for above experience.





This job does not have an education qualification requirement.



Area of Consideration

• This job is open to US Citizens and Non-Citizens residing within a 60-mile radius of West Point, NY.

Manual Application Option

• If applying manually, all completed manual application forms (along with resume and other supporting documentation) must be delivered to the West Point NAF Civilian Personnel Advisory Center (CPAC) located at:681 Rogers Place Room G-10 West Point, New York 10996 Monday thru Friday (not open on Federal Holidays) between the hours of 8:30a.m. and 3:00p.m. and on the closing date of the announcement.

NOTE: s including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

Important Information Regarding Access to Certain Federal Facilities :

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details.

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• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

• Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

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