Information Technology Operator

Attention night owls! We have a fully remote third (night) shift position working with the Defense Logistics Agency. This is a great role for someone looking to learn a new software. Secret clearance and Security+ Certification required!

Candidate should be located within 2 hours from a DLA facility: Columbus, OH, Fort Belvoir, VA, Battle Creek, MI, New Cumberland, PA.

Salary: $54,400k-$70,000k

Provides support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7. The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software. Monitors and analyzes job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.

Duties and Responsibilities:

• Operator will provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA).
• The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7.
• The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software.
• Monitor and analyze job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.
• Monitors and supports the information technology and systems infrastructures.
• Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
• Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
• Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Runs tests on and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.
• Effectively creates and maintains relevant systems documentation and user guides.
• Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
• Reviews the problem management register and identifies actions.

Minimum Qualifications:

• Bachelor's Degree in Information Technology, Computer Science or a related field.
• 1-2 years of experience in information technology, systems administration or other IT related field.
• CompTIA Security+
• Secret clearance required

Other Job Specific Skills:

• Windows/Unix
• Windows/Unix Application Support
• Windows/Red Hat/SUSE Administration
• Web Server (IIS, Tomcat, WebLogic)
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.

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