Job Requirements
Fort Eustis, VA
Secret Polygraph Unspecified
Early Career (2+ yrs experience)
$42,000 - $62,000
Job Description
Responsibilities:
Required Skills:
Desired Skills:
Compensation & Benefits:
The anticipated salary range for this position is $42,000 - $62,000, with the final offer determined based on factors such as the candidate's experience, education, skills, certifications, and overall qualifications.
Plateau offers a comprehensive benefits package for eligible employees, which includes medical, dental, and vision insurance; a 401(k) retirement savings plan with company matching; paid time off (PTO); paid holidays; and additional employee benefit programs.
- Support student on-boarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults in the approved ticketing system
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Monitor the help desk phones during business hours and submit tickets on the behalf of the caller
- Issue IT equipment to student classes and train the class on proper usage
- Patch and keep machines updated with the most up-to-date patches
- Other duties as assigned
Required Skills:
- High diploma or GED equivalent
- Secret clearance
- Security + certification
Desired Skills:
- Willingness to learn and apply new skills
- Good organizational skills
- Customer service
- Patching and imaging systems
- Windows 11 administrator experience
- Ticketing system and metric experience
- Work well with others in a team environment
- Experience with AUDS/Microsoft Intune
Compensation & Benefits:
The anticipated salary range for this position is $42,000 - $62,000, with the final offer determined based on factors such as the candidate's experience, education, skills, certifications, and overall qualifications.
Plateau offers a comprehensive benefits package for eligible employees, which includes medical, dental, and vision insurance; a 401(k) retirement savings plan with company matching; paid time off (PTO); paid holidays; and additional employee benefit programs.
group id: 10430343