Help Desk Specialist

Zachary Piper Solutions is seeking a to support a company focused on enterprise IT and cybersecurity services for government networks. This position is at . The will provide first-level technical support and troubleshooting for end users accessing a large-scale enterprise network environment. This is a great position to get your foot in the door in a cleared IT environment.

• Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity
• Troubleshoot and support devices including laptops, desktops, printers, and mobile devices
• Assist users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools
• Document, track, and resolve service tickets in accordance with service level agreements
• Escalate complex technical issues to higher-tier support teams as needed

• 0-6 months of experience in IT support, help desk, or related field
• Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues
• Strong troubleshooting, communication, and customer service skills
• CompTIA Security+ (Sec+) certification required
• Active Secret Clearance required

• Salary Range: $60,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

This job opens for applications on Applications for this job will be accepted for at least 30 days from the posting date.

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