Remote Salesforce Business Analyst

• Design Salesforce solutions, create and refine complex data models, and automate business processes

• Act as liaison between customers, vendors, and development teams, translating technical requirements into executable plans

• Perform fit-gap analysis between Salesforce functionality and customer requirements

• Develop and validate user stories and process flows to support Salesforce solution design

• Participate in customer-facing meetings, facilitate discussions, and provide technical guidance

• Break down roadmaps into epics and user stories; prioritize backlog with stakeholders

• Capture high-quality notes and incorporate feedback into iterative deliverables

• Prepare technical reports, presentations, and documentation for leadership

• Mentor other Business Analysts and contribute to continuous improvement initiatives



• 6+ years of experience with business processes and re-engineering

• 5+ years capturing requirements and writing in Gherkin method

• 3+ years writing user stories in Agile environments

• In-depth understanding of Salesforce (Service Cloud, Experience Cloud, LWC, Aura, Tableau CRM)

• Hands-on experience with JIRA, Confluence, SharePoint

• Proficient in MS Office (Word, Excel, PowerPoint)

• Experience working in Scrum or SAFe Agile environments

• Superior oral and written communication skills

• Ability to obtain Public Trust clearance



• Valid Salesforce certification (Business Analyst, Administrator, or Experience Cloud Consultant)

• SAFe certification (Product Owner or SAFe Agilist)

• Experience with healthcare policy or large-scale enterprise programs

• Data analysis and modeling experience within Salesforce or other CRM platforms



• Salary: $120,000 - $130,000

• Full Benefits: Medical, Dental, Vision, 401k, Paid Time Off, and Federal Holidays





#LI-MM1 #LI-REMOTE

Salesforce Business Analyst, Gherkin, Agile, Service Cloud, Experience Cloud, LWC, Aura, Tableau CRM, JIRA, Confluence, SAFe, User Stories, Requirements Gathering