Job Requirements
Dahlgren, VA
Secret Polygraph Unspecified
Career Level not specified
$57,000 - $61,200
Job Description
Overview
Customer Technical Support Specialist - Support II
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $57,000 to $61,200
Astrion has a contingent opening for a Customer Technical Support Specialist - Support II supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning .
REQUIRED QUALIFICATIONS / SKILLS
PREFERRED QUALIFICATIONS / SKILLS
#CJ
Customer Technical Support Specialist - Support II
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $57,000 to $61,200
Astrion has a contingent opening for a Customer Technical Support Specialist - Support II supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning .
REQUIRED QUALIFICATIONS / SKILLS
- Two (2) years of professional experience in Industry, Federal , or DoD Help Desk Support
- Experience using help desk tool s such as BMC's Remedy , BMC Helix ITSM , or ServiceNow.
- Information Assurance Technical (IAT) Level II , with a Teir 3 (T3) investigation.
PREFERRED QUALIFICATIONS / SKILLS
- Bachelor's degree in Information Technology , Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
#CJ
group id: 10120333
