Service Operations Specialist - Active Security Clearance Requir

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.



We are seeking a Service Operations Specialist to provide critical administrative, operational, and coordination support to the program office by assessing business and organizational needs, improving processes, and ensuring continuity across key workflows within the Superblock program office. This role leads onboarding and access coordination for resident and non-resident staff, oversees stipend administration and recurring operational tasks, supports technical system updates and server environment administration, and manages application access and user guidance. The position also serves as the Audit Assessment Coordinator and supports monthly reporting, data validation, and analysis to inform decision making and strengthen program effectiveness. This position will be in the Strategic Deterrence Directorate.

This position requires full-time on-site presence due to the nature of the work.

You will

• Assesses program office business, operational, and organizational requirements, and recommends process improvements to strengthen effectiveness and continuity.
• Leads onboarding coordination for resident and non-resident staff, including non-resident check-in, system and distribution list access, and related setup activities.
• Oversees Superblock stipend administration and recurring operational workflows to ensure accuracy, timeliness, and compliance.
• Coordinates RunDMC updates with technical staff, including database enhancement requests and related workflow adjustments.
• Supports administration of highside and openside server environments, including access continuity and folder management.
• Administers access control for applications, including RunDMC, and provides user training and procedural guidance.
• Serves as Audit Assessment Coordinator, supporting audit readiness, documentation, tracking, and follow-up actions.
• Coordinates monthly reporting activities and collects, validates, interprets, and analyzes operational data to support decision making and program improvements.
• Perform other duties as assigned.

• This position requires an active Department of Energy (DOE) Q-level clearance or active Top-Secret clearance issued by another U.S. government agency at the time of hire.
• Associate degree in a related field, or equivalent combination of education and relevant experience.
• Experience coordinating multiple work activities and supporting business or operational processes including implementing or improving processes.
• Experience researching, interpreting, and applying policies, procedures, and related guidance.
• Ability to analyze data, prepare reports, and support recurring administrative and operational functions.
• Ability to coordinate with multiple stakeholders and manage several tasks at once.
• Comprehensive organizational, communication, and follow-up skills.
• Ability to work independently on complex assignments with changing priorities.
• Comprehensive knowledge of standard office software and business systems.
• Experience supporting onboarding, access control, reporting, or audit coordination activities.
• Experience working with RunDMC, TEAMS, SharePoint or similar document and workflow systems.
• Experience providing end-user training or process demonstrations.
• Experience supporting server management or system access coordination.

Qualifications We Desire

• Experience coordinating stipend or certification-related administrative processes.
• Knowledge of Superblock program office operations and administrative compliance requirements.
• Ability to collect, interpret, and analyze data for reporting and decision support.
• Ability to coordinate projects and recurring workflows across multiple stakeholders.
• Ability to assess requirements, identify solutions, and support implementation.

Pay Range

$113,400 - $138,888 annually

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.



#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

Pre-Placement Medical Exam

A job related pre-placement medical examination may be required.

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To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

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