Project Manager - ITSM

Job Title: Project Manager - ITSM


Clearance Required: Public Trust – Federal Client requires US Citizenship


Work Location: Hybrid, Washington, DC


 


Alpha Omega is seeking a highly skilled Project Manager with ITSM experience to provide governance, oversight, and administrative support to ensure the consistent, transparent, and high-quality delivery of IT solutions.


The Project Manager will manage IT projects through their full lifecycle, prepare project documents and artifacts, and facilitate the implementation of emerging technology projects. Key responsibilities include defining requirements, monitoring progress, coordinating stakeholder meetings, and delivering regular status and financial reports.


Key Responsibilities:

• Deliver a weekly status report listing current and planned activities, as well as monthly reporting on hours spent on the contract, hours remaining on the contract, and other requested financial contractual details.


• Define requirements, capture technical work to be performed, monitor progress towards completion of the project objectives, and record lessons learned/retrospective information.


• Manage IT projects through the full lifecycle.


• Prepare project documents and artifacts.


• Conform to existing frameworks, policies, practices, and standards governing technology.


• Provide actionable advisory assessments highlighting solutions to problems encountered.


• Facilitate implementation of emerging technology projects and lead data gathering efforts.


• Coordinate and facilitate project and stakeholder meetings including follow up on action items to drive completion.


• Work with technical staff and leaders to collect and analyze project data and translate it into project documentation and stakeholder briefings.

Required Qualifications:


Education:


Bachelor’s degree in a related field.


Experience/Skills:

• US Citizenship required by government agency.


• PMP Certification required.


• Ability to communicate effectively both orally and in writing to customers, engineers, and leadership.


• Ability to comply with standards governing Change Management, Risk Management, and Cybersecurity.


• Experience creating communications, dashboards, information radiators, presentations, reports, and other supporting documents for technical and non-technical audiences.


• Experience managing enterprise IT projects, particularly demonstrating aptitude in providing planning, scheduling, and monitoring to drive large projects to completion.


• Knowledge of current industry best practices for managing projects.


• Experience with requirements elicitation.


• Experience with IT modernization, technology refresh, or cloud projects.


• Experience with assessing project deliverables for satisfaction of requirements.


• Experience with Microsoft Project and any of the following: Microsoft Planner, ClickUp, Jira, Asana, or Kanban Boards.

Certification(s):

• PMI PMP Certification


• Agile certification (PMI-ACP, DASM, CSM, CSP, or similar) is preferred.

Preferred Qualifications

• Certifications or comparable experience in ITSM, technology governance, or process improvement/quality is preferred.


• Advanced degree in Business Administration, Information Technology, Management Information Systems, Computer Science, or similar is preferred.

Salary and Benefit Information:


The likely salary range for this position is $127,000 - $175,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.


Application Deadline: September 13, 2026


Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• 15 days PTO including paid parental, military, and bereavement leave


• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)


• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)


• Life Insurance, STD/LTD term disability coverage, with employer paid premiums


• 401 (k) plan with a match that is 100% vested after you complete two years of service


• FSA/DFSA/HSA flexible benefit plans


• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


Our Company:


Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.


We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS). 


• National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future. 


Culture and Values:


Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.


Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.


Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.