Learning and Development (L&D) Coordinator

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Learning & Development Coordinator to support our Corporate People Services - Learning and Development Team.

Location: Hybrid - McLean, VA

Compensation Range: The salary for this position is between $25-28/HR. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

LMS Administration (Cornerstone OnDemand)

• Manage the day-to-day administration of the LMS (Cornerstone OnDemand ) , including user enrollment, course assignments, and curriculum management

• Monitor completion rates, generate reports, and follow up with employees pending training completion

• Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support

• Support the rollout of new LMS features and assist with system upgrades or migrations as needed

Coordination

• Prepare and manage all facilitation logistics , including calendar invitations, pre-work materials, attendance tracking, and post-session surveys

• Gather learner feedback and partner with senior L&D staff to continuously improve program quality

• Support the development of facilitator guides, job aids, and supporting materials using MS365 tools (PowerPoint, Excel , and Word)

• Develop and execute training communications plans , including drafting invitation emails, reminder cadences, manager notifications, and post-training follow-ups in alignment with the comms team's standards and channels

Content Development and Publishing

• Support capturing learning needs and objectives in partnership with PMOs , HR and other relevant teams

• Assist in the identification of appropriate training effectiveness methods

• Support content development, which includes support in building slides, creating and building e-learns using e-learn authoring tools (Articulate360 )

• Publish content on the LMS

Learning and Development Support

• Monitor the Learning and Development ticket portal and independently triage, evaluate, and resolve L&D requests, escalating only complex matters

• Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs

Qualifications

Experience & Education

• At least one year of related work experience

• Bachelor's degree in H uman R esources , Business Administration, or a related field preferred or equivalent years of relevant experience .

Skills That Set You Apart

• People-First Mindset : Warm, approachable, and service-oriented

• Strong Communicator: Clear, professional verbal and written communication skills.

• Organized & Detail-Oriented: Able to juggle multiple tasks and have great attention to details

• Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools (Outlook, PowerPoint, Excel , and Word)

• Proactive Learner: Curious, motivated, and excited to grow your HR /L&D knowledge

• Trustworthy: Exercises discretion and sound judgment always

• Growth Mindset: Looking forward to continuously growing

Nice to Have

• LMS Admin Experience : Experience in managing LMS (as laid out in the LMS Administration section)

• e-Learn Authoring Experience: Experience in building e-learns

• Training Needs Analysis: Hands-on experience supporting or conducting training needs analyses (e.g., stakeholder interviews, surveys, skills gap assessments); leading the design of the analysis framework is not required .

• Training Effectiveness Measurement: Familiarity with recognized methodologies for assessing training effectiveness (e.g., Kirkpatrick, Phillips, or similar) and applying them to evaluate program /training impact.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

This Role Is Perfect for You If...

• You're a recent graduate or early-career professional eager to break into Learning and Development

• You're known for being friendly, reliable, organized, and calm under pressure

• You enjoy helping others, answering questions, and creating positive experiences

• You want a role where you can learn, grow, and build a learning and development career

• You strive to drive continuous improvement and your continuous development