ServiceNow Developer / Engineer

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is always interested in connecting with experienced ServiceNow professionals who are passionate about developing, configuring, and optimizing enterprise workflow solutions that improve operational efficiency and user experience. Ideal candidates bring strong technical expertise within the ServiceNow platform, experience supporting IT service management initiatives, and the ability to collaborate across technical and business teams in fast-paced environments.

This application is for a talent pipeline and is not tied to an active job opening. By applying, you are expressing interest in future opportunities that match your skills and experience. O ur team regularly reviews resumes for both immediate and upcoming openings. If your background aligns with a current or future position, we'll be in touch.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

You may be a great fit if you have experience with:

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations.
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions.
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform.
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions.
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives.
• Troubleshooting platform issues, performance concerns, and integration challenges.
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities.
• Developing reports, dashboards, and performance analytics within ServiceNow.
• Managing multiple competing priorities while supporting enterprise or mission-critical environments.
• Supporting governance, documentation, and ServiceNow development best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of hands-on ServiceNow development, engineering, or administration experience.
• Experience configuring and customizing the ServiceNow platform.
• Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices.
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas.
• Strong troubleshooting, analytical, and problem-solving skills.
• Highly polished communication and stakeholder engagement skills.
• Ability to work independently and collaboratively within fast-paced environments.

• Active U.S. security clearance (or eligibility to obtain one)
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications.
• Experience supporting enterprise or government environments.
• Familiarity with cloud technologies, integrations, and API development.
• Experience with automated workflows, orchestration, or process improvement initiatives.
• Knowledge of ITIL principles and IT service management processes.
• Experience supporting platform governance, CMDB, or asset management initiatives.