ServiceNow System Administrator, ITOM (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for two experienced ServiceNow Senior System Administrators with a focus on IT Operations Management (ITOM) for Kentro's VA ESOM - End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow ITOM products including Discovery, Event Management, Orchestration, and Service Mapping. You will manage CMDB data quality, oversee integrations with federal and cloud environments, and serve as a technical authority for ITOM platform operations.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Salary Range: The salary for this position is between $110,000 - $120,000 annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

• Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations, with a focus on Discovery, Event Management, Orchestration, and Service Mapping.
• Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
• Configure and maintain MID Servers, Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM), and REST/SOAP API integrations.
• Develop and manage data transformation practices and integration frameworks to support platform health and accuracy.
• Monitor ITOM platform performance, proactively identify issues, and drive resolution in coordination with infrastructure and cloud teams.
• Oversee user management, group and role administration, and access control configurations in compliance with federal security requirements.
• Develop and maintain SOPs, runbooks, and technical documentation for ITOM operations.
• Support change management processes for platform updates, modifications, and patching activities.
• Coordinate with architects and developers on CMDB configuration standards, identification and reconciliation (IRE), and CSDM alignment.

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Qualifications

• ServiceNow Certified System Administrator (CSA) - required.
• Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline required.
• 5+ years of total relevant experience as a System Administrator.
• 2+ years of hands-on experience with ServiceNow ITOM products (Discovery, Event Management, Orchestration, Service Mapping).
• Proven background in managing CMDB, integrations, and data governance within large-scale or federal environments.
• Experience with Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM).
• Proficiency in REST/SOAP API integrations, MID Server configuration, JavaScript, and data transformation practices.
• Strong understanding of ITIL processes including Incident, Change, Configuration, Problem, and Asset Management.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist - ITOM or CMDB.
• ITIL Foundations certification.
• Active federal security clearance or Public Trust.
• Experience with ServiceNow Discovery Patterns and Credential Management at federal scale.
• Exposure to Federal Government IT system management and cloud environments, particularly AWS and Azure.
• Knowledge of automation and orchestration tools such as Ansible, PowerShell, or Jenkins.
• Familiarity with ServiceNow CMDB Health Dashboards, Identification Reconciliation Engine (IRE), and CSDM standards.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.