MANAGEMENT ASSISTANT

• You will archive electronic documents to maintain an organized and accessible computerized database.
• You will verify completeness of service work performed to confirm the accuracy of the work order database.
• You will generate queries in an automated system to provide requested reports.
• You will maintain historical records of all local telephone service work orders.
• You will draft or update instructions or standard operating procedures (SOPs).

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Incumbent may be designated as ALPHA personnel and required to report for duty or held in a duty status to provide support before, during and/or after special emergency situations or periods of an increased security threat.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

1.) Receiving and processing physical facilities repair and/or maintenance customer service requests by phone and e-mail with minimal assistance; 2.) Using quality customer service to obtain relevant information regarding maintenances, repairs, and resources needed to complete requests; 3.) Utilizing automated systems and other applicable databases to record, review, and correct work orders, requests, and reports under higher-graded employees; 4.) Evaluating and categorizing various types of service requests to accurately classify work orders.


Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

1.) Receiving and processing physical facilities repair and/or maintenance customer service requests by phone and e-mail; 2.) Using quality customer service to obtain relevant information regarding maintenances, repairs, and resources needed to complete requests; 3.) Utilizing the asset management system MAXIMO, and other applicable databases to record, review, and correct work orders, requests, and reports; 4.) Evaluating and categorizing various types of service requests to accurately classify work orders.

Additional qualification information can be found from the following Office of Personnel Management website:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.



This job does not have an education qualification requirement.



This announcement uses the DHA for Certain Personnel DHA (a) Maintenance Activities direct hire authority to recruit and appoint qualified candidates to positions in the competitive service.

A 40 hour work week is typical for this position.

This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Physical Demands: Duties are generally performed sitting for extended periods of time using various computer and communication technologies. However, there may be some walking; standing; bending, carrying of light items such as papers or books. No special physical demands are required to perform the work.

Work Environment: Work is typically performed in an office environment involving everyday risks that require normal safety precautions typical of such places as offices, e.g. use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. The work area is adequately lighted, cooled, heated and ventilated.

This position is covered by the Department of Defense Priority Placement Program.

Several vacancies may be filled.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: .

Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.