Information Management & Knowledge Management (IM/KM) Analyst

Serco is seeking a mission-critical Information Management and Knowledge Management (IM/KM) Analyst to support the Joint Staff J-7, Deputy Directorate for Joint Training and Exercises (DDJTE). In this pivotal role, you will be instrumental in the planning, execution, and assessment of strategic-level Joint training exercises. You will develop, administer, and optimize collaborative information environments essential for creating shared understanding and enhancing decision-making across the Joint Force.

Working directly with the Joint Staff, Combatant Commands, and other military and government partners, you will implement KM best practices, drive process improvements, and foster a culture of continuous learning. Your work will directly support the Deputy Directorate's Knowledge Management Action Plan by enforcing governance, promoting staff synchronization, and leveraging innovative technologies. Your expertise will directly enhance the Department of Defense's ability to execute complex Joint training events, strengthening Joint Force readiness and global warfighting capabilities.

In this role, you will:

• Administer and maintain classified and unclassified Microsoft 365 and SharePoint Online (SPO) site collections on platforms such as Department of Defense (DoD) 365, Intelink, and the Joint Staff Portal.
• Design, develop, and maintain SharePoint Online pages, document libraries, and dynamic Common Operational Pictures (COPs) to provide leadership with current operational and training information.
• Establish and enforce IM and RM (Records Management) governance, including document management standards, file-naming conventions, metadata, and permissions to improve information discoverability and security.
• Analyze government business processes and battle rhythms, recommending KM improvements to increase efficiency, collaboration, and decision cycle effectiveness.
• Develop automated and low-code solutions using Microsoft 365 applications, including Power Automate, and support the phased migration of data from legacy shared drives to modern platforms.
• Provide comprehensive training to personnel, including desk-side assistance, workshops, and the development of user guides and standard operating procedures (SOPs) to promote an agile learning environment.
• Leverage government-approved Generative Artificial Intelligence (GenAI) tools to enhance knowledge discovery, automate processes, and increase decision advantage, while ensuring all AI-generated content is validated for accuracy and compliance.
• Support all phases of the Joint Exercise Life Cycle (JELC) by maintaining robust collaborative information environments and providing KM support to the Knowledge and Innovation Council (KIC).
• Be prepared for potential shift work or watchstanding duties to support mission requirements.

To be successful in this role, you will have:

• An active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret.
• A Bachelor's degree in a related discipline
  • OR a High School Diploma and 4 additional years of relevant experience.
• Some experience supporting Microsoft SharePoint Online or Microsoft 365 environments.
• Demonstrated experience with Records Management (RM) principles, including identifying and managing redundant, obsolete, and trivial (ROT) content.
• Deep knowledge of collaboration tools including Microsoft 365 (OneDrive, MS Teams, SharePoint, Planner), Portals - Department of Defense 365, Intelink, VJOC, OneBrief, and ETMS2.
• Familiarity with the principles, approved uses, and risks associated with Generative Artificial Intelligence (AI) tools.
• Excellent communication skills and proven experience in training personnel on tools, processes, and best practices.
• The ability to work independently in a dynamic operational environment and must be travel-ready.
• The ability to travel up to 25%.

Additional desired experience and skills:

• Experience supporting the Joint Staff, Combatant Commands, or other DoD headquarters organizations.
• Experience with the Joint Training System (JTS).
• Microsoft 365, SharePoint, or Power Platform certifications.
• Experience developing dashboards and automated workflows using Microsoft Power Platform.
• Familiarity with supporting a Knowledge Management Action Plan and contributing to process improvement initiatives.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .