INFORMATION TECHNOLOGY SPECIALIST

Assist the Force Support IT program in all matter relating to data automation data systems and communications, hardware/software applications used within the Force Support Squadron. This includes, but not limited to, overdeveloping programs for local requirements using current versions of Microsoft Access and Excel and training personnel in their use; install software and hardware and provide training as required; provide technical support for Commercial-off-the-shelf (COTS) applications and/or legacy systems such as: Service Information Management System (SIMS), various Point-of-Sale (PoS) systems, and current version of Microsoft browser software, anti-virus software, desktop operating systems, and network e-mail; prepares and maintains documentation for locally developed programs; assists in the installation, implementation and maintenance of network hardware systems such as cable, hubs, routers and current network server reconfigurations; assists with site preparation for new systems to keep pace with changing technologies; provide technical support assistance to Force Support Squadron computer users. Provides desktop customer support for all workstations and peripherals connected to the FSS Commercial Network. Resolves partial system failures (software or hardware related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network-related problems. Performs preventive maintenance inspections (PMl's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders and initiate the directed actions as appropriate of the .MIL network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility. Performs other Information System related duties as assigned.

If interested in this position please preview the online application:

• Appointment to the position is subject to a background investigation to determine your suitability for Federal employment
• This position requires a current states driver's license
• The position is a drug tested position and subject to pre-employment screening and random testing thereafter.
• This position requires shift work to provide coverage on evenings, weekends, holidays or special situations

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/14/2026

• Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Lakenheath, United Kingdom (UK), or will do so within the next 30 days.
• Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
• Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.
• Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'. In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.
• US/UK Dual Citizens are welcome to apply.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Must possess working knowledge & experience of a wide range of data automation techniques, terminology, methods, procedures to perform duties as they relate to a variety of interfacing operations hardware/software systems such as Microsoft Windows (MS) & Server: current versions of MS Internet Explorer, Outlook, Microsoft, etc; standard troubleshooting practices to resolve and/or modify software/hardware problems. Have a working knowledge of current versions of Norton and McAfee anti-virus software. Skills in troubleshooting & resolving problems with information systems is required.
CONDITIONS OF EMPLOYMENT: Must be able to carry equipment weighing at least 40 pounds. The incumbent of this position must achieve IAT Level II certification within six months of assignment of these duties. Position requires a valid US driver's license & 3rd AF license. This is a drug testing designated position, the incumbent is subject to random testing. Must be able to obtain & maintain a secret security clearance.



This position does not have an education requirement.

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
• All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
• Probationary period may be required.
• Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
• Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
• Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
• LQA is not authorized.
• Post Allowance is authorized for Regular Full Time employment category.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.