Call Center Representative

Job Summary:

NHTSA Hotline Support

Job Duties:

Key Responsibilities:

• Handle incoming ACD calls in English and Spanish.
• Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration.
• Respond to contacts via phone and email. A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database.
• Data entry of consumer inquiries and requests into a proprietary ticketing system.

Required Qualifications:

• Strong computer and data entry skills
• Strong analytical ability to resolve complex customer inquiries.
• Excellent verbal and written communications.
• Excellent interpersonal skills to effectively interface with all levels of staff, clients, and customers.
• Ability to multi-task. Ability and experience in performing research.
• Ability to demonstrate superior organizational skills by keeping files and work areas organized.
• Must have the ability to handle a high level of responsibility and effectively handle high call and email volume.
• Demonstrate a strong work ethic.
• Government contract experience a plus.
• Must be able to must obtain and maintain Public Trust security clearance.
• Must be a US Citizen Experience 2-3 years Contact Center Customer Service
• Education: High School Diploma/ some college work preferred
• Shift information; May vary as needed.

Preferred Qualifications & Skills:

• Background Check
• Security Clearance

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $18.50 per hour. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

www.belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.