Software Development IV

Job ID: SAIJP00038960
Job Title : Senior ServiceNow Business Analyst/Coordinator/ Project Manager
Duration : 12 Months and Possible Extension or Conversion to FTE
Location : Remote Work - Local to DC-Washington
Security Clearance : Ability to obtain Public Trust
Note : Only W2 Candidates ( No EAD / Sponsorship Visa Allowed due to nature of work)

Pay Range : $60 - $67/hr on W2 without benefits.

Job Description:
****** is seeking an experienced Senior ServiceNow Business Analyst / Project Manager / Coordinator to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizational objectives.
The ideal candidate possesses strong ServiceNow platform knowledge, exceptional communication skills, and the ability to manage projects from requirements gathering through implementation, testing, deployment, and post-production support.

The ideal candidate for this will have come up as a BA and moved into project management roles. Someone who has been a long-term project manager who is also good with data and willing to massage it might suffice. This is the start of a brand-new team so they will be wearing multiple hats for a little while.

Qualifications:

Business Analysis:

• Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements.
• Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
• Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.
• Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience.
• Support backlog management, prioritization, and requirements traceability.

Project Management:

• Lead ServiceNow implementation, enhancement, integration, and optimization projects.
• Develop and maintain project plans, schedules, milestones, risk registers, and status reports.
• Manage project scope, timelines, budgets, resources, dependencies, and deliverables.
• Facilitate Agile ceremonies, stakeholder meetings, and governance reviews.
• Monitor project performance and proactively identify and mitigate risks and issues.

Coordination & Stakeholder Management

• Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership.
• Coordinate cross-functional teams to ensure timely execution of project activities.
• Track action items, decisions, and dependencies across multiple workstreams.
• Prepare executive-level communications, presentations, dashboards, and status updates.
• Support organizational change management, training, and adoption efforts.

ServiceNow Platform Support:

• Support implementations and enhancements across ServiceNow modules, including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • HR Service Delivery (HRSD)
  • Customer Service Management (CSM)
• Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives.
• Participate in testing activities including UAT planning, execution, and defect management.
• Ensure compliance with ServiceNow best practices and organizational governance standards.

Required Qualifications:

• Bachelor's degree in Information Systems, Business Administration, Project Management, or related field.
• 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role.
• 5+ years of experience supporting ServiceNow implementations and enhancements.
• Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
• Experience creating:
  • Business Requirements Documents (BRDs)
  • Functional Requirements
  • User Stories
  • Process Flows
  • Project Plans
  • Executive Status Reports
• Proven experience managing multiple concurrent projects and stakeholders.
• Excellent analytical, problem-solving, organizational, and communication skills.
• AI experience with drafting user stories, converting technical configuration into plain-language and creating project support documentation

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• Certified Scrum Master (CSM)
• PMI Project Management Professional (PMP)
• SAFe Certification
• ITIL Foundation Certification
• Experience in federal, government, healthcare, financial services, or large enterprise environments.
• Experience with ServiceNow platform governance, roadmap planning, and digital transformation initiatives.
• Shows initiative, presents ideas to overcome challenges, self-starter.
• Positive attitude, willingness to learn and team-oriented.