SUPERVISORY PROGRAM ANALYST

• You will diagnose and resolve unique, unusual, difficult, and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities.
• You will draft, review, and provide comments on Information Technology (IT) procedures, standards, and metrics from higher levels within the organization.
• You will plan and assign work to subordinates and monitor progress based on priorities, the difficulty of the work to be performed, and the capabilities of employees, in conjunction with exercising leave approval authority.
• You will mentor, give advice, counsel, or instruction to employees on both work and administrative matters.
• You will ensure application and accountability of information security/ information assurance policies, principles, and practices in the delivery of customer support services.
• You will research and provide response to unique customer service requests, utilizing tracking/ ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer needs.
• You will identify priorities and barriers to recommendations and present recommendations, in writing or orally, to a variety of stakeholders.
• You will interpret IT policies, requirements, modifying and adapting existing methods and approaches, providing advice and guidance on a wide range and variety of complex IT acquisition, resource, and customer support issues.
• You will be functioning as the Command's senior IT acquisition specialist and managing resources including recommendations to plan, lead, organize, monitor, control and resolve issues by adapting existing approaches to solve issues.
• You will Interview candidates for positions; recommend appointment, promotion, or reassignment to such positions.
• You will plan, organize, control, and supervise a team to deliver the right product, at the right time in a safe work environment while complying with all applicable laws, orders, policies, and regulations

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• You will be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.
• Supervisors in the executive branch have a heightened personal responsibility for advancing government ethics. You will be required to review the 14 General Principles of Ethical Conduct at 5 CFR 2635.101.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Preparing standard IT procurement packages and Statements of Work (SOW). Monitoring contract performance and tracking vendor deliverables for IT Hardware and software. Appling Federal Acquisition Regulations to routine, established information technology purchases. Assigning daily task, reviews work products, and monitors team deadlines. Providing operational guidance to staff on standard operating procedures. Identifying basic training needs and drafting initial performance goals for employees. Gathering and organizing operational data to track IT procurement turnaround times. Identifying standard workflow bottlenecks and recommending basic process adjustments. Drafting routine status reports and programmatic updates for leadership.

Additional qualification information can be found from the following Office of Personnel Management web site:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.



This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link:

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.