4448 Application Administrator

OVERVIEW:

We are seeking an Application Administrator to join our team and support our mission critical Government customer. The position assists in resolving Tier 3 incidents, performs routine ServiceNow administration tasks, and supports workflow and reporting applications. In this role, the selected candidate will report to the Operations Lead and collaborate closely with developers, data engineers, and the Agile Scrum Master. The ideal candidate will work across three different enclaves or networks in a mission-critical, on-site environment, with the opportunity to collaborate with cross-functional teams and gain hand-on ServiceNow workflow, dashboard, reporting, and analytics experience.

GENERAL DUTIES:

• Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
• Install, configure, and maintain application and platform components
• Monitor application performance, identify issues, and perform troubleshooting ensure system stability.
• Perform platform updates, patches, and upgrades.
• Provide technical support to end-users, including resolving access and functional issues.
• Create and manage role-based user accounts and maintain appropriate access controls.
• Manage application licenses and support compliance requirement.
• Support user training and provide guidance on new functionality and best practices.

REQUIRED QUALIFICATIONS:

• Bachelor's degree and 1 year of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
• IAT II (CompTIA Security+ or equivalent)
• 1 year of hands-on experience providing application support
• Experience installing, configuring, and maintaining one or more applications
• Experience providing technical support to end-users, including resolving access and functional issues
• Understanding of monitoring application performance, identifying issues, and performing troubleshooting to ensure system stability
• Understanding of updates, patches, and upgrades

DESIRED QUALIFICATIONS:

• Bachelor's degree and 2 or more years of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
• Certifications in ServiceNow Certified System Administrator (CSA) or equivalent, AWS, Azure, and/or SAFe Agile
• 2 years of hands-on ServiceNow platform installation, configuration, and workflow development
• 2 years of hands-on experience in SAFe Agile environment
• Experience as Tier 3 support of workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications with 100+ users.
• Experience with ServiceNow platform and tracking incidents and operational issues
• Experience managing application licenses and supporting compliance requirements
• Experience supporting user training and providing guidance on application functionality and best practices.
• Experience creating and managing role-based user accounts and maintaining appropriate access controls
• Experience using or supporting Case Management workflow systems
• Exposure to ServiceNow Reporting and Analytics
• Experience supporting DoW customer in a mission-critical environment

CLEARANCE:

• Active Top Secret clearance minimum clearance