Job Requirements
Chantilly, VA
Top Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
is seeking a motivated, career and customer-oriented to join our team in to support a large
enterprise IT system.
enterprise IT system.
- Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
- Resolve issues with vendor-specific multi-level video teleconferencing systems
- Supports Moves/Adds/Changes according to the program Managed Services requirements.
- Provides weekly report activities to manager
- Supports the enterprise program with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
- Create and maintain appropriate documentation, including operational instructions
- Work in a team with standardized solutions based on Cisco technology equipment.
- Bachelors Degree and at least 5 years of experience with information networks and related network security. Additional 2 years of experience may be substituted in lieu of degree.
- Must meet DoD 8570 IAT II (e.g. Security+)
- DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
- Experience with Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Meeting Server, Cisco Telepresence Management Server or VQ Conference Manager.
- In-depth understanding of standard voice and collaboration protocols, including SIP, H.323, MGCP, and SCCP.
- Solid understanding of fundamental routing and switching concepts, including VLANs, STP, DHCP, and routing protocols like OSPF, BGP, and EIGRP to support voice infrastructure.
- Hands-on knowledge of Cisco Expressway-C and Expressway-E equipment to facilitate secure Mobile and Remote Access (MRA) and business-to-business (B2B) collaboration.
- Technical expertise in configuring Quality of Service (QoS) and Class of Service (CoS) to ensure optimal voice and video packet delivery across the network.
- Experience with SolarWinds Voice/Video QoS product a plus
- Experience in VMware ESXi and vSphere administration for hosting, configuring, and maintaining virtualized Cisco UC applications.
- Active Cisco Certified Network Associate (CCNA) certification is highly preferred, demonstrating a strong grasp of foundational networking and collaboration principles.
- Must have a current / active Top Secret / SCI Clearance and be willing and able to obtain a polygraph.
- Sedentary work
group id: RTX14564a
