IT Help Desk Specialist- 3631673

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC.

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested ?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title : IT Help Desk Specialist

Position Location : On-site - Washington, DC

Daily Responsibilities:

• Provide advanced front-line support for the deployment, maintenance, and troubleshooting of personal computers and related technologies, including imaging, configuring, deploying, maintaining, and replacing Windows, macOS, and mobile devices.
• Install, configure, troubleshoot, and perform complex repairs to employee hardware and software systems.
• Provide technical assistance and guidance to staff.
• Support the Agency in maintaining and modernizing its endpoint management environment across macOS, Windows, and mobile platforms.
• Promote operational excellence through the development of standard operating procedures, knowledge base articles, and automation scripts.
• Work collaboratively with the Agency's existing Service Desk personnel and coordinate with internal Tier III Engineering, Network Operations, and Cybersecurity teams to ensure consistent, high-quality service delivery.
• Manage requests through the help desk ticketing system, troubleshooting the most sophisticated hardware and software issues (including authentication, identity, network, and endpoint issues).
• Provide on-call daily office support and assist with conference room technology support.
• Support and administer Entra ID/Active Directory, MDM platforms, patch management processes, endpoint security controls, asset management activities, and secure media sanitization procedures.
• Periodically perform the project and engineering tasks, including automated and standardized imaging solutions, root-cause corrections, patching and vulnerability remediation, coordinating with technical teams to validate readiness and administrative access, and assisting with outage response, service restoration, and incident management activities.

Required Years of Experience (min) :

• Relevant experience providing enterprise IT support and endpoint administration.

Required Degree/Certifications :

• Bachelor's degree in information technology, Computer Science, or a closely related field is preferred.
• Preferred certifications:
• CompTIA Security+
• Microsoft Certified: Endpoint Administrator Associate (or equivalent)
• Apple Certified IT Professional
• AWS Certified Cloud Practitioner (or higher-level AWS certification)
• ITIL Foundation or equivalent certification in service management
• Certified SysOps Administrator - Associate

Required Experience & Expertise in the following areas :

• Must be able to provide enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to organizational security baselines.
• Experience utilizing and supporting endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies, and streamline routine tasks.
• The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
• The ability to diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
• The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
• A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows.
• A strong understanding of cloud and hybrid environment management, with specific experience supporting AWS-hosted resources, identity services, and integrations between on-premises and cloud-based infrastructures.
• A strong understanding of Zero Trust security principles, ensuring all endpoint, user, and network interactions follow the organization's security, compliance, and configuration standards.
• Clear and effective communication, including the ability to document technical procedures, create user-friendly guides, and mentor Level I technicians to enhance overall Service Desk capability.
• Must have excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.

Required Clearance :

• Must be U.S. citizens, or lawful permanent residents or H1Bs if able to meet all other criteria, including work eligibility.
• Shall obtain favorable FBI criminal checks and be fingerprinted at the U.S. Capitol Police headquarters in Washington, DC prior to starting work under the contract

Pay Information

Full-Time Salary Range: TBD

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.