Production Engineer

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.

Position Summary

BDR Solutions is seeking Production O&M Engineers to sustain CIS (Common Integration Services) 24x7 production operations on IBM webMethods ESB/BRE/BRMG and deliver CIS infrastructure currency packages under the IRS CAS program. CIS processes ~40M API transactions/month. This role maintains production stability while concurrent CIS modernization proceeds, and cross-trains with the CBS O&M team to provide a resilient shared on-call pool.

Key Responsibilities

• Provide 24x7 on-call production O&M for CIS IBM webMethods ESB/BRE/BRMG; respond to P1 incidents within 30 minutes, restore within 4 hours; P2: assign within 1 hour, restore within 8 hours
• Monitor CIS production via AppDynamics and ELK/ELARS dashboards; generate ServiceNow tickets; coordinate with IRS cybersecurity and infrastructure teams as needed
• Execute CIS legislative and regulatory release packages within IRS-approved change windows; provide release evidence and post-deployment validation
• Execute CIS infrastructure currency change packages: runtime upgrades, certificate updates, SSO changes, dependency remediation within Government-approved windows
• Maintain backup/restore procedures; conduct quarterly backup restoration testing; support IRS DR exercises
• Produce monthly CIS O&M Performance Reports and quarterly trend analysis reports
• Cross-train with CBS O&M team for shared on-call coverage

Required Qualifications

• 4+ years in 24x7 enterprise production support for middleware or enterprise API/integration platforms
• IBM webMethods or comparable ESB/integration platform in a production support context
• AppDynamics, ELK/ELARS, and ServiceNow proficiency: incident management, root cause analysis, structured escalation
• Federal IT change management and FISMA security compliance in a production support context
• Active IRS Minimum Background Investigation (MBI) required

Preferred Qualifications

• Direct IRS D&PE CIS, TCS, or PBBA production operations experience
• Active MBI from IRS D&PE program
• ITIL Foundation or equivalent service management certification
• IBM webMethods administration or monitoring certification

The salary compensation range for this position is $145,000 - $175,000. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

This position is contingent upon contract award. Employment is not guaranteed and will proceed only if the associated contract is awarded and funded.

In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

BDR Solutions is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.