Databse Support

Job Summary:

The Database Support Engineer provides advanced operational support for enterprise databases such as Oracle, SQL Server, MySQL, PostgreSQL, and NoSQL platforms. This role handles complex incidents, performs deep-dive troubleshooting, executes changes, and collaborates with L3/Engineering teams to ensure high availability, performance, and stability of database environments.

Job Duties:

• Monitor database health, performance metrics, storage, and capacity alerts.
• Track scheduled jobs, including backups, maintenance plans, and ETL tasks, ensuring successful completion.
• Respond to alerts from monitoring platforms and perform initial triage based on runbooks.
• Diagnose and resolve common issues including connectivity failures, authentication errors, and query performance slowdowns.
• Gather, analyze, and document logs and error messages to support troubleshooting.
• Process user access requests in accordance with approval workflows.
• Create, modify, and remove database accounts in alignment with security standards.
• Assist users with permissions, connection issues, and basic troubleshooting.
• Perform scheduled operational checks aligned to daily, weekly, and monthly runbooks.
• Validate backup success and coordinate with Infrastructure teams regarding storage issues.
• Support patching and maintenance activities by coordinating or executing steps as appropriate.
• Monitor slow queries, blocking, long-running jobs, and resource contention.
• Provide initial performance assessments and escalate for advanced optimization.
• Ensure all activities follow audit, compliance, and change control requirements.
• Maintain and update SOPs, knowledge base articles, and documentation.
• Document troubleshooting steps and updates within the ITSM system.
• Collaborate with Application Teams, Infrastructure, Service Desk, and Security during incident response.
• Participate in operational review meetings and standups as needed.

Key Responsibilities:

• Handle complex database incidents escalated from L1 and drive them to closure.
• Perform advanced troubleshooting for performance issues, blocking/locking, connectivity failures, and storage-related problems.
• Administer database environments including user management, tablespace management, backup validation, and configuration updates.
• Execute change requests such as patching, schema updates, parameter changes, and maintenance tasks.
• Perform root cause analysis (RCA) for recurring or major incidents.
• Monitor and optimize performance using AWR, OEM, SQL Profiler, pg_stat_activity, etc.
• Support backup and restore operations including troubleshooting failed jobs and validating restores.
• Coordinate with application, compute, storage, and network teams for cross-tower issues.
• Maintain documentation including SOPs, KB articles, and configuration records.
• Guide and mentor L1 teams to improve operational maturity.

Required Qualifications:

• Basic understanding of database concepts - tables, indexes, schemas, sessions, locks, backups.
• Familiarity with major database platforms such as Oracle, SQL Server, MySQL, PostgreSQL (exposure is sufficient at L1).
• Basic SQL knowledge for simple queries, checks, and validations.
• Basic Linux/Windows administration for log navigation, service checks, and file operations.
• Understanding of monitoring tools (OEM, SolarWinds, Nagios, Dynatrace).
• Knowledge of backup concepts - full, incremental, retention, restore basics.
• ITIL process knowledge - Incident, Request, Change.

Preferred Qualifications & Skills:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Basic understanding of database concepts - tables, indexes, schemas, sessions, locks, backups.
• Familiarity with major database platforms such as Oracle, SQL Server, MySQL, PostgreSQL.
• Basic SQL knowledge for simple queries, checks, and validations.
• Basic Linux/Windows administration for log navigation, service checks, and file operations.
• Understanding of monitoring tools (OEM, SolarWinds, Nagios, Dynatrace).
• Knowledge of backup concepts - full, incremental, retention, restore basics.
• ITIL process knowledge - Incident, Request, Change.

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $95,000-$105,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

www.belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.