Cloud Service Desk Representative- 3629927

Computer Technologies Consultants (CTC) is seeking a Cloud Service Desk Representative to support the Congressional Budget Office (CBO) in Washington, DC.

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested ?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title : Cloud Service Desk Representative

Position Location : On-site - Washington, DC

Daily Responsibilities:

• Support Service Desk engineering activities involving endpoint enrollment, identity access, device compliance, authentication, logging, and cloud-managed endpoint services.
• Support device registration, enrollment, provisioning, compliance monitoring, and lifecycle management for Windows, macOS, and mobile devices using Microsoft Intune, Windows Autopilot, JAMF, and approved enterprise tools.
• Support user registration, device-to-user association, access validation, group management, and identity-related support activities in accordance with established security policies and change-control procedures.
• Monitor endpoint compliance status, authentication activity, device enrollment, network access, and endpoint telemetry to help determine which users and devices are connected to the network and what activity is occurring.
• Support implementation and validation of conditional access, passwordless authentication, hardware-backed credentials, and device compliance controls for privileged and sensitive accounts where approved.
• Assist with deployment, testing, validation, documentation, and operational support of endpoint, identity, enrollment, logging, and compliance solutions introduced under the Agency program.
• Maintain operational documentation, knowledge articles, onboarding/offboarding checklists, enrollment troubleshooting procedures, and escalation paths to support operational continuity.
• Provide support for escalated Service Desk engineering issues involving enrollment, authentication, endpoint compliance, logging, telemetry, and access-related troubleshooting.

Required Years of Experience (min) :

• Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
• Six (6) years of experience performing engineering, not help desk, functions in enterprise environments.

Required Degree/Certifications :

• Bachelor's degree in Information Technology, Cybersecurity, or a related field (or equivalent experience). Formal education requirements may be waived based on relevant professional experience.

Required Experience & Expertise in the following areas :

• Experience administering Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and identity/access management capabilities.
• Experience supporting Microsoft Intune, Windows Autopilot, device enrollment, endpoint compliance management, and user provisioning processes.
• Experience troubleshooting user authentication, access management, cloud application connectivity, device compliance, and endpoint management issues within enterprise environments.
• Familiarity with conditional access, multifactor authentication, passwordless authentication, and zero-trust security concepts.
• Experience working within formal change management, configuration management, documentation, and IT service management processes.
• Experience using monitoring, ticketing, and reporting tools to track incidents, service requests, compliance status, and operational performance.
• Strong customer-service, communication, and technical documentation skills, with the ability to support both end users and technical engineering teams.

Required Clearance :

• Top Secret (TS) Clearance required

Pay Information

Full-Time Salary Range: $145k++

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.