UI/UX Designer

Key Responsibilities:

1. Site Design and Development 

• Design, create, build, configure, and maintain Government websites and web applications (e.g., SharePoint, OpenText Content Server, and other Government web platforms).
• Apply user-centered design (UCD) methodologies and UX frameworks to ensure solutions are usable, intuitive, and aligned with mission objectives.
• Develop information architecture, interaction design, wireframes, prototypes, and high-fidelity UI designs.
• Ensure designed sites support process management, workflow automation, request tracking, reviews, and data visualization.
• Maintain assigned Government applications and portals within agreed schedules to ensure customer satisfaction and no more than two (2) validated complaints per month.
• Ensure compliance with Section 508 accessibility standards, DoD cybersecurity requirements, and enterprise architecture constraints.

2. Product Development & Agile Delivery 

The UI/UX Designer will support full product lifecycle delivery using agile and human-centered design practices.

Product Strategy & Planning

• Collaborate with S6O66 to prioritize and refine backlog items; adapt priorities as directed.
• Conduct product kick-off meetings for new and existing products.
• Facilitate discovery activities, including: 
  • User and stakeholder interviews
  • Business process reviews
  • Content audits
  • Assessment of related features
  • Data and analytics analysis
• Define Minimum Viable Product (MVP) functionality for new initiatives, including:      
  • Epics and user stories
  • Information architecture
  • Interaction design
  • Functional and technical requirements
  • Data and integration requirements
• Develop and maintain product plans and roadmaps outlining: 
  • Prioritized epics and user stories
  • Strategy and recommendations
  • Level of effort (LOE) and complexity
  • Evaluation, maintenance, and enhancement plans
• Recommend modular, reusable design patterns and scalable design systems.
• Evaluate and recommend best-in-class third-party solutions when appropriate instead of custom development.

3. Agile Development & Engineering Collaboration

• Work within an agile, continuous integration/continuous deployment (CI/CD) environment with the capability for multiple production releases per day.
• Ensure solutions align with Twelve-Factor App principles and modern web application best practices.
• Collaborate with developers to ensure annotated, linted, and standards-compliant code implementation.
• Support custom integrations between new products and existing Government systems.
• Track and manage technical debt items in the product backlog.

4. Testing, Quality Assurance & Accessibility

• Develop and execute comprehensive testing and QA plans prior to product launch.
• Create automated test scripts and conduct: 
  • Unit testing
  • Functional testing
  • Integration testing
  • Performance testing
  • Security testing
  • Section 508 compliance testing
• Supplement automated testing with manual testing when required.
• Ensure full traceability of user stories to test cases and results.
• Deliver documented test reports prior to launch.
• Develop and execute pre-launch checklists to mitigate risk.
• Conduct post-production usability testing to evaluate holistic user experience and identify areas for improvement.

5. Analytics, KPIs & Reporting

• Define, implement, and track analytics aligned to S6O66-defined Key Performance Indicators (KPIs).
• Embed analytics into new and existing products to measure performance and user engagement.
• Update publicly available KPIs, outcome measures, and launch information.
• Create and maintain product “one-sheets” including: 
  • Value proposition
  • KPIs
  • Screenshots of key features
• Develop monthly executive-level reports for S6O66 leadership, including dashboards, scorecards, and visual summaries.
• Provide ad hoc analytics and presentation materials upon request.
• Continuously evaluate products against established KPIs and notify the designated Product Owner within 24 hours of identifying anomalies or issues.

Requirements

• Bachelor’s degree in UX Design, Human-Computer Interaction, Information Systems, Computer Science, or related field (or equivalent experience).
• 5+ years of experience designing and delivering enterprise web applications.
• Demonstrated experience applying human-centered design and agile methodologies.
• Experience designing for secure, regulated, or government environments.
• Strong proficiency in: 
  • Wireframing and prototyping tools (e.g., Figma, Adobe XD)
  • Information architecture and usability testing
  • Analytics platforms and KPI tracking
• Experience working in CI/CD environments and collaborating with software engineers.
• Knowledge of Section 508 and accessibility best practices.
• Ability to obtain and maintain a DoD Secret clearance.

Preferred Qualifications:

• Experience supporting DoD customers or other federal agencies.
• Familiarity with SharePoint and enterprise content management systems.
• Experience implementing or contributing to design systems.
• Understanding of cybersecurity and secure development lifecycle requirements in DoD environments.
• Experience with automated testing frameworks and DevSecOps pipelines.