ICAM Technical Documentation Specialist

Koniag IT Systems (KITS), a Koniag Government Services company, is seeking an experienced ICAM Technical Documentation Specialist to support Identity, Credential, and Access Management (ICAM) initiatives within a federal government environment. The ideal candidate is a detail-oriented technical writer and documentation professional with a strong understanding of ICAM concepts, processes, and technologies. This individual will play a critical role in capturing and communicating technical knowledge across cross-functional teams, ensuring that processes, tools, and application enablement statuses are clearly documented and accessible. This position requires an active Secret Clearance. This position is Remote.

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The ICAM Technical Documentation Specialist will be responsible for creating, organizing, and maintaining a comprehensive library of technical documentation in support of ICAM program operations. This individual will work closely with engineers, program managers, and stakeholders to capture institutional knowledge, document application enablement progress, and develop materials that support both technical and non-technical audiences.

Principal responsibilities will include, but are not limited to:

• Document ICAM processes, tools, workflows, and technical procedures in a clear and consistent manner.
• Capture and maintain lessons learned and common technical challenges encountered throughout the ICAM enablement lifecycle.
• Develop and maintain instructional playbooks, user guides, and standard operating procedures (SOPs) for ICAM-related tools and processes.
• Create and manage training materials to support onboarding of new team members and end-user adoption of ICAM solutions.
• Develop and maintain a living status document tracking all applications currently in any stage of the ICAM enablement process, including current state, milestones, blockers, and next steps.
• Collaborate with engineers and technical leads to ensure accuracy and completeness of all documentation artifacts.
• Translate complex technical concepts into clear, concise language appropriate for a variety of audiences, including both technical staff and senior leadership.
• Ensure documentation is version-controlled, organized, and stored in accordance with program standards.
• Participate in team meetings, sprint reviews, and stakeholder briefings to stay current on program developments and documentation needs.
• Continuously review and update existing documentation to reflect changes in processes, tools, and application statuses.
• Support the development of briefing materials, program reports, and other communication artifacts as needed.

Education and Experience:

Required:

• Bachelor's degree in Technical Writing, Information Technology, Computer Science, Communications, or a related field from an accredited college or university.
• 3+ years of experience in technical writing, documentation, or a related role within an IT or cybersecurity environment.
• Active Secret Clearance.
• Demonstrated experience documenting technical processes and procedures in a government or enterprise IT environment.
• Experience supporting or documenting Identity, Credential, and Access Management (ICAM) or cybersecurity-related programs.

Required Skills and Competencies:

• Strong technical writing skills with the ability to produce clear, accurate, and well-structured documentation for both technical and non-technical audiences.
• Exceptional communication skills in English - both written and oral - with the ability to effectively engage with technical teams, program managers, and government stakeholders.
• Experience developing and maintaining playbooks, user guides, SOPs, and training materials.
• Ability to track and document the status of multiple concurrent workstreams, applications, or projects simultaneously.
• Familiarity with ICAM concepts, including identity lifecycle management, credentialing, access management, and federation.
• Proficiency with documentation and collaboration tools such as Microsoft SharePoint, Confluence, or similar platforms.
• Proficiency with the Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Experience with version control practices for documentation management.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment while maintaining consistent communication with the team.
• Active Secret Clearance.

Desired Skills and Competencies:

• Experience working within a federal government ICAM program or supporting a federal agency's ICAM implementation.
• Familiarity with FICAM (Federal Identity, Credential, and Access Management) guidelines and NIST SP 800-63 standards.
• Knowledge of Single Sign-On (SSO), Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI), and related ICAM technologies.
• Experience supporting Agile development teams and documenting within iterative development cycles.
• Familiarity with tools such as Jira, Confluence, or similar Agile project management platforms.
• Experience creating visual aids, process diagrams, or workflow charts using tools such as Microsoft Visio or Lucidchart.
• CompTIA Security+, Certified Identity and Access Manager (CIAM), or other relevant certifications.
• Experience developing executive-level briefings or program status reports.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352