Forward Deployed Engineer - Implementation

As a Forward Deployed Implementation Engineer you will play a key role in ensuring our Federal customers' success when deploying on our various GameWarden platforms. The Customer Implementation Engineer will represent the company as a technical subject matter expert during customer-facing engagements, working closely with program managers while collaborating cross-functionally with product, platform engineering, corporate customer success, program management, and sales.

Additionally, candidates must reside in one of the approved hiring hubs:

• DC/Maryland/Virginia
• Raleigh/Durham/Chapel Hill, NC
• Denver/Colorado Springs, CO
• Dallas/Fort Worth, TX

What You'll Do:

• Serve as a key member of the owning technical aspects of direct customer deployment implementations
• Develop in-depth technical knowledge of proprietary products and represent the company internally and externally as a trusted subject matter expert on the Federal team
• Identify areas for improvement in our onboarding or customer support processes and engage with product teams to align roadmaps with demand signals
• Onboard our customers' apps into GameWarden for security scanning, deployment configuration and development of accreditation products
• Configure and perform customer deployments in the cloud environments
• Work with on-premises hardware to prepare and install devices with secure OS and Kubernetes

Skills You'll Bring to Our Team:

• Act as a vital team contributor, spearheading the technical execution for direct customer platform integrations
• Master the technical nuances of our toolset to serve as a high-impact subject matter expert for the Federal division
• Self-starter who can thrive independently and in team settings
• Strong client-facing operational experience, ideally within the Defense Industrial Base (partnerships, or customer success) who enjoys solving problems with customers to achieve mission success
• Hands-on experience with AWS, GCP, or Azure (certified or eager to certify)
• Hands-on experience with Linux installation, troubleshooting, and maintenance
• Mid to Senior-level experience in technical roles (software engineering, sales engineering, technical product management) with proven problem-solving skills
• Hands-on software development, networking, or DevOps experience with cloud technologies
• Excellent written and verbal communication skills; ability to communicate effectively in high-pressure environments
• Active Security Clearance - secret at a minimum with the ability to obtain TS/SCI
• Knowledge of DevSecOps tools and practices
• Ability to support occasional travel up to 25%

Preferred Qualifications:

• Prior experience in a federal/government-facing solutions architect role
• Strong track record supporting complex enterprise SaaS customers
• Cybersecurity knowledge or certifications (e.g., Security+)
• Familiarity with tech stack: AWS, Talos Linux, Kubernetes, Docker, Helm, Istio, Git, GitLab, Terraform, relational databases