Job Requirements
Remote
Clearance Unspecified Polygraph not specified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Job Title: Helpdesk Manager
Location: San Diego, CA (fully remote position, on-site travel may be required)
Employment Type: Full-Time
About the Role: Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.
Key Responsibilities:
-Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
-Monitor and report on the status of unresolved support requests on a weekly basis
-Prepare and deliver recurring status reports to program leadership
-Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
-Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
-Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders
Minimum Qualifications:
-Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials
-Project/team lead experience; Agile certification preferred
-Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
-Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
-Minimum 1 year of experience with AI tools and integration
-Ability to work fully remote with occasional on-site presence in San Diego, CA
-Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check
enGenius Consulting Group is an Equal Opportunity Employer
M/F/D/V
Location: San Diego, CA (fully remote position, on-site travel may be required)
Employment Type: Full-Time
About the Role: Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.
Key Responsibilities:
-Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
-Monitor and report on the status of unresolved support requests on a weekly basis
-Prepare and deliver recurring status reports to program leadership
-Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
-Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
-Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders
Minimum Qualifications:
-Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials
-Project/team lead experience; Agile certification preferred
-Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
-Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
-Minimum 1 year of experience with AI tools and integration
-Ability to work fully remote with occasional on-site presence in San Diego, CA
-Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check
enGenius Consulting Group is an Equal Opportunity Employer
M/F/D/V
group id: 10115335