Sr ServiceNow Developer | Remote

Essential Duties and Responsibilities

• Lead the design, development, testing, deployment, and maintenance of custom ServiceNow scoped applications.

• Design scalable solutions that support HHS financial management business processes and reporting requirements.

• Collaborate with Product Owners and stakeholders to refine requirements and translate business needs into technical solutions.

• Develop and review user stories, technical designs, workflows, forms, integrations, and automation solutions.

• Perform ServiceNow platform configuration, customization, and enhancement activities.

• Design and implement integrations with external systems and data sources.

• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.

• Support platform upgrades, patching activities, and plugin implementations.

• Conduct code reviews and mentor junior developers.

• Troubleshoot application defects and perform root cause analysis.

• Develop dashboards, reports, and performance analytics.

• Ensure compliance with HHS security, privacy, and accessibility requirements.

• Support ATO activities, security assessments, vulnerability remediation, and audit responses.

• Create and maintain technical documentation, deployment plans, and user guides.

• Support production releases, rollback planning, and post-deployment activities.

• Provide after-hours support during critical upgrades, releases, or incident response activities as needed.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

• Minimum 7 years of software development experience.

• Minimum 5 years of hands-on ServiceNow development experience.

• Experience developing custom scoped applications within ServiceNow.

• Experience with JavaScript, ServiceNow APIs, Flow Designer, IntegrationHub, and Service Portal.

• Experience implementing Agile and DevSecOps methodologies.

• Experience supporting enterprise SaaS platforms.

• Strong understanding of ITSM, ITOM, and platform governance principles.

• Experience performing code reviews and providing technical leadership.

• Strong written and verbal communication skills.

• Ability to work effectively in a federal government environment.

Preferred ServiceNow Certifications

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS)

• Certified Technical Architect (CTA)

• Certified Application Specialist certifications relevant to platform capabilities

Preferred Experience

• Experience supporting federal government agencies.

• Experience supporting HHS, CMS, NIH, CDC, FDA, or other federal financial management organizations.

• Experience with ServiceNow platform upgrades and enterprise implementations.

• Experience with Zero Trust architecture initiatives.

• Experience supporting FISMA, NIST 800-53, ATO, and FedRAMP compliance requirements.

• Experience with financial management, reporting, grants, acquisition, or budget systems.

• Experience designing enterprise integrations and multi-tenant data models.

• Experience mentoring and leading development teams.

Security Clearance Requirements

• Ability to obtain and maintain a Public Trust background investigation (HHS Position Sensitivity Level 5/Moderate Risk).

• U.S. Citizenship required.

Work Location

• Remote with occasional travel to HHS facilities in Washington, DC, as required.

• Hybrid support model supporting government, contractor, and remote environments.