Aviation Maintenance Field Support Representative

The Field Support Representative (FSR) shall provide Unit functional and technical support and training. Troubleshooting and correcting software problems encountered by the users is required. The FSR will assist in the implementation of new hardware and software versions within the customer units and coordinate these activities with the appropriate infrastructure support personnel. The FSR will provide training as necessary with regard to maintenance programs.

SUMMARY RESPONSIBILITIES:

• Provide functional and technical support to the diverse community of users for all Unit assigned aircraft systems, deployable servers, aircraft web applications, and systems software.
• Maintain an advanced level of technical knowledge and skills with aircraft systems and software.
• Assist in the fielding of new hardware and software.
• Provide over-the-shoulder training for all aircraft software users. Research conflicts of data entries in customer historical forms and records to assure quality historical records for the fielded unit.
• Assist in the certification and validate all historical aircraft and log book records with customer to assure accuracy.
• Report data quality issues to Unit personnel.
• Provide Tier I/II Helpdesk support to on-site and remote locations.
• Maintain and update an electronic database of common procedural issues and solutions or work-around to known issues.
• Capture and file electronic trouble reports and software change requests.
• Coordinate and perform hardware replacements and repairs.
• Working knowledge of SQL Server in order to research issues within Database and assist customers in data mining.
• Diagnose system failures to isolate the source of problems between equipment, hardware components and software applications. Implement corrective actions.
• Working knowledge of Active Directory users and computers.
• Test and evaluate all DIME software prior to release to customers.
• Possess knowledge and understanding of aviation maintenance manuals and policies for all Regiment associated aircraft.
• Perform additional duties as required.
• Perform routine clerical, administrative, and logistics tasks as required in support of the AMSO.
• Possesses a DoD Secret or Interim Secret security clearance.

Job Requirements

MINIMUM SKILLS/QUALIFICATIONS:

• Bachelor's degree in computer science, Information Systems, related technical discipline.
• 15 years' experience in Army aircraft maintenance.
• Department of Defense (DoD) Secret or Interim Secret security clearance*.

Education : Bachelor's degree in computer science, Information Systems, related technical discipline.

Benefits: Envisioneering, Inc. offers a stable work environment, a competitive salary, and a comprehensive benefits package effective date of hire; including 401k, Medical/Dental/Vision, FSA, Short Term, Long Term, AD&D and Life insurance, (employer paid), voluntary life, Tuition Reimbursement, Paid Leave, Holidays and much more.

As a condition of employment: You must pass a drug and pre-employment drug screening. U.S. Citizenship Required. Candidate must follow all company and non-DOT Drug and Alcohol Testing. *A Department of Defense (DoD) Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Please confirm in your cover letter or resume.

Envisioneering Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship and immigration status, age, disability or handicap, sex (including pregnancy), marital status, veteran status, sexual orientation, genetic information, arrest record, hairstyle, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. Envisioneering Inc. is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.