Network Operations Team Manager

Job Summary:

Under general supervision, performs intermediate-level professional responsibilities supporting business applications processes, application development and database management, system and network administration, technical training and reporting, project management, product management, system testing and quality assurance, mainframe/platform administration, and/or enterprise information technology security; performs related work as required.

Job Duties:

• Network Oversight - Direct daily operations of the Network Operations Center (NOC), ensuring continuous monitoring and high availability of critical government systems.
• Incident Response - Lead and coordinate responses to network outages, security events, and service disruptions, ensuring timely resolution and proper documentation.
• Team Management - Supervise NOC staff, including scheduling, training, performance evaluations, and compliance with agency HR policies.
• Policy & Compliance - Ensure all network operations follow state and federal regulations, including cybersecurity, data privacy, and audit requirements.
• Operational Procedures - Develop, maintain, and enforce standard operating procedures, escalation protocols, and continuity plans.
• Interagency Collaboration - Coordinate with other departments, agencies, and external partners to support statewide initiatives and shared infrastructure.
• Reporting - Prepare operational reports, incident summaries, and performance metrics for leadership and oversight bodies.
• Vendor & Contract Management - Manage relationships with service providers, ensuring contract compliance and timely delivery of services.
• Continuous Improvement - Identify opportunities to enhance reliability, efficiency, and security through modernization and process refinement, specifically leveraging Software-Defined Networking (SDN) and automated fabric architectures.

Key Responsibilities:

• Network Oversight - Direct daily operations of the Network Operations Center (NOC), ensuring continuous monitoring and high availability of critical government systems.
• Incident Response - Lead and coordinate responses to network outages, security events, and service disruptions, ensuring timely resolution and proper documentation.
• Team Management - Supervise NOC staff, including scheduling, training, performance evaluations, and compliance with agency HR policies.
• Policy & Compliance - Ensure all network operations follow state and federal regulations, including cybersecurity, data privacy, and audit requirements.
• Operational Procedures - Develop, maintain, and enforce standard operating procedures, escalation protocols, and continuity plans.
• Interagency Collaboration - Coordinate with other departments, agencies, and external partners to support statewide initiatives and shared infrastructure.
• Reporting - Prepare operational reports, incident summaries, and performance metrics for leadership and oversight bodies.
• Vendor & Contract Management - Manage relationships with service providers, ensuring contract compliance and timely delivery of services.
• Continuous Improvement - Identify opportunities to enhance reliability, efficiency, and security through modernization and process refinement, specifically leveraging Software-Defined Networking (SDN) and automated fabric architectures.

Required Qualifications:

• Demonstrated experience managing network operations in a large enterprise or government environment.

• Strong knowledge of routing, switching, firewalls, VPNs, and network monitoring platforms.
• Advanced expertise in Software-Defined Networking (SDN) architectures, specifically including Cisco Viptela for SD-WAN, Cisco Application Centric Infrastructure (ACI), Nexus Dashboard Fabric Controller (NDFC), and VXLAN deployments.
• Experience with ITIL, incident management frameworks, and government technology standards.
• Proven ability to lead technical teams in mission-critical environments.

Preferred Qualifications & Skills:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Certifications such as CCNP (Enterprise or Data Center), CCDA, CCDP, ITIL, Security+, or equivalent.
• Experience working within state or federal IT environments.
• Familiarity with government procurement, contract management, and compliance frameworks.

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $120,000-$130,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

www.belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.