Job Requirements
Remote Remote
Public Trust Polygraph Unspecified
Mid Level Career (5+ yrs experience)
Salary not specified
Join Premium to unlock estimated salaries 
Job Description
Service Desk Technician Level II (Remote)
SteelGate is looking for a Service Desk Technician II. The Service Desk Technician II is primarily responsible for issues related to user workstations, including desktops, laptops, 10Gig zero clients, and mobile thin clients. These responsibilities include account management, troubleshooting workstations, installing hardware and software, configuring workstation operating systems, ensuring that systems remain current with approved configurations and security requirements, and configuring or troubleshooting workstation peripherals. The Service Desk Technician Level II is also responsible for handling requests for assistance received through the Service Desk by telephone, the ServiceNow ticketing system, or walk-in inquiries. These responsibilities include assessing the user’s issue through conversation or remote access, assigning appropriate priorities, and dispatching or escalating support requests to Level II Technicians when necessary. The Service Desk also tracks ticket status and resolution and communicates updates or issues to both the user and the Service Desk Supervisor. assists in creating Knowledge Base articles, checklists, Service Level Agreements, rocedures, and end-user training materials. Level II Technicians collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment. They also evaluate user requirements and workflows and recommend appropriate information technology solutions.
Qualifications:
· Ability to pass a background investigation.
· Pass a standard drug test.
· 4 years of IT Help Desk experience to Include Help Desk Administration and User Support
· Security Plus or A+ Certification
Education:
· AA or higher preferred.
Job Types: Full-Time
Clearance: Public Trust
Schedule: 8 hours per shift; Monday-Friday
Salary Range: Depends on experience
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that prides itself in hiring top-level Subject Matter Experts (SME’s) proven to exceed deliverable expectations. All of our Corporate Leaders have a minimum of 28 years military/government experience as senior Field Grade officers, senior government officials, and/or federal contractors. STEELGATE LLC is focused on solving the hard problems facing our government and commercial clients. Our success lies in blending together relevant domain/functional knowledge with deep expertise in Information Technology, Cybersecurity, Defensive Cyber Operations, cloud-based DevSecOps, Data Analytics & AI, Acquisition and Acquisition Management, and more. STEELGATE LLC has a positive, inclusive workplace environment where all team members and partners work towards mutual success. We have established a reliable reach-back program whereas all SMEs are available to support, advise and directly complete mission deliverables when necessary. STEELGATE LLC has a worldwide reputation as a valued and trustworthy partner. Our can-do attitude and willingness to support any mission requirement sets us apart from other small business organizations. Find out more about STEELGATE LLC @ www.steelgatellc.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
SteelGate is looking for a Service Desk Technician II. The Service Desk Technician II is primarily responsible for issues related to user workstations, including desktops, laptops, 10Gig zero clients, and mobile thin clients. These responsibilities include account management, troubleshooting workstations, installing hardware and software, configuring workstation operating systems, ensuring that systems remain current with approved configurations and security requirements, and configuring or troubleshooting workstation peripherals. The Service Desk Technician Level II is also responsible for handling requests for assistance received through the Service Desk by telephone, the ServiceNow ticketing system, or walk-in inquiries. These responsibilities include assessing the user’s issue through conversation or remote access, assigning appropriate priorities, and dispatching or escalating support requests to Level II Technicians when necessary. The Service Desk also tracks ticket status and resolution and communicates updates or issues to both the user and the Service Desk Supervisor. assists in creating Knowledge Base articles, checklists, Service Level Agreements, rocedures, and end-user training materials. Level II Technicians collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment. They also evaluate user requirements and workflows and recommend appropriate information technology solutions.
Qualifications:
· Ability to pass a background investigation.
· Pass a standard drug test.
· 4 years of IT Help Desk experience to Include Help Desk Administration and User Support
· Security Plus or A+ Certification
Education:
· AA or higher preferred.
Job Types: Full-Time
Clearance: Public Trust
Schedule: 8 hours per shift; Monday-Friday
Salary Range: Depends on experience
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that prides itself in hiring top-level Subject Matter Experts (SME’s) proven to exceed deliverable expectations. All of our Corporate Leaders have a minimum of 28 years military/government experience as senior Field Grade officers, senior government officials, and/or federal contractors. STEELGATE LLC is focused on solving the hard problems facing our government and commercial clients. Our success lies in blending together relevant domain/functional knowledge with deep expertise in Information Technology, Cybersecurity, Defensive Cyber Operations, cloud-based DevSecOps, Data Analytics & AI, Acquisition and Acquisition Management, and more. STEELGATE LLC has a positive, inclusive workplace environment where all team members and partners work towards mutual success. We have established a reliable reach-back program whereas all SMEs are available to support, advise and directly complete mission deliverables when necessary. STEELGATE LLC has a worldwide reputation as a valued and trustworthy partner. Our can-do attitude and willingness to support any mission requirement sets us apart from other small business organizations. Find out more about STEELGATE LLC @ www.steelgatellc.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
group id: 91133289
