Relationship Manager

Description

Delaware Nation Industries is seeking a strategic, customer-focused, and growth-oriented Relationship Manager to strengthen and expand our relationships across State Department customers and stakeholders. This role will serve as a key liaison between Delaware Nation Industries and customer leadership, program stakeholders, and internal teams to help maintain strong partnerships, identify emerging needs, and position the company for continued growth.

The Relationship Manager will work closely with customers and stakeholders to preserve trusted relationships, increase customer satisfaction, support successful program delivery, and help drive additional work to Delaware Nation Industries. This individual will collaborate across operations, recruiting, contracts, and business development to ensure customer needs are understood, addressed, and translated into actionable growth opportunities.

The ideal candidate brings strong relationship management skills, federal customer engagement experience, and the ability to navigate complex government environments while representing Delaware Nation Industries with professionalism, responsiveness, and credibility.

Key Responsibilities

• Serve as a primary relationship lead for State Department customers and stakeholders, maintaining strong day-to-day engagement and long-term trust.
• Build and sustain effective relationships with customer leadership, contracting personnel, program stakeholders, and end users to support mission success and company growth.
• Identify customer needs, pain points, and upcoming requirements, and communicate those insights to internal leadership, operations, recruiting, and business development teams.
• Help position Delaware Nation Industries for follow-on work, contract growth, and new opportunities by maintaining visibility into customer priorities and procurement direction.
• Partner with operations and program leadership to ensure customer concerns, risks, and feedback are addressed quickly and effectively.
• Support business development and capture efforts by providing customer insight, relationship context, and strategic input on opportunity positioning.
• Monitor customer satisfaction and overall relationship health, helping to resolve issues before they affect performance or trust.
• Coordinate with recruiting and internal delivery teams to align staffing strategies with customer expectations and anticipated needs.
• Represent Delaware Nation Industries in customer meetings, program reviews, industry events, and other engagement forums as appropriate.
• Maintain awareness of contract scope, organizational capabilities, and delivery performance to ensure customer discussions are informed and aligned with company objectives.
• Promote consistent communication, responsiveness, and follow-through across all customer-facing interactions.
• Document key relationship activities, stakeholder updates, opportunity indicators, and customer priorities for internal tracking and action.

Requirements

• Bachelor's degree in Business, Communications, Public Administration, International Relations, or a related field; equivalent experience may be considered.
• Minimum of 7 years of experience in customer relationship management, program support, business development, account management, or a related role within the federal government contracting environment.
• Demonstrated experience working with Department of State customers, stakeholders, or programs.
• Proven ability to build credibility and maintain effective working relationships with government customers and internal stakeholders.
• Strong understanding of federal contracting environments and the dynamics of customer engagement, program delivery, and growth support.
• Excellent verbal and written communication skills, including the ability to engage professionally with senior government and corporate leadership.
• Strong organizational skills with the ability to manage multiple priorities, follow through on commitments, and coordinate across teams.
• Ability to identify opportunities, escalate concerns appropriately, and support strategic growth efforts without disrupting ongoing delivery.

Preferred Qualifications

• Direct experience supporting Department of State programs or contracts.
• Experience working closely with operations, recruiting, and business development teams in a government contracting environment.
• Familiarity with federal procurement processes and contract lifecycle activities.
• Existing customer relationships within the Department of State environment are highly desirable.
• Experience supporting growth, recompete, or follow-on opportunity efforts.

Travel Requirements

• Up to 25% travel to customer sites, program locations, industry events, and corporate meetings, as needed to support customer engagement and relationship management.

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.