Job Requirements
Job Description
ServiceNow Business Analyst
Location: Remote
Required Clearance: Public Trust
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
Job Description:
Serve as the bridge between business stakeholders and the delivery team, translating needs into clear, testable user stories and acceptance criteria. Support agile delivery, facilitate requirements workshops and demos, and ensure documentation, traceability, and UAT readiness within a ServiceNow program.
Required Skills:
- User stories & acceptance criteria (INVEST, Given–When–Then).
- Agile/Scrum: participate in ceremonies, assist backlog refinement, support sprint planning.
- Stakeholder communication: clear status updates, RAID tracking, crossâteam coordination.
- UAT support: test case development, defect triage, traceability to requirements.
- ServiceNow familiarity (ITSM/CSM concepts, Catalog/SLAs, CSDM awareness) preferred.
Job Responsibilities:
- Serve as the bridge between business stakeholders and the delivery team, translating needs into clear, testable user stories and acceptance criteria.
- Support agile delivery, facilitate requirements workshops and demos, and ensure documentation, traceability, and UAT readiness within a ServiceNow program.
Education:
Bachelor’s Degree
