Senior Helpdesk Access Manager

Senior Helpdesk Access Manager


Ft. Belvoir, VA

At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.

Our Team


At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.


Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.

We're looking for people who:

• Are curious and excited about technology


• Like solving problems and figuring things out


• Can take initiative but also enjoy working with a team


• Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.


*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*

Responsibilities:

• Execute 12 hours of service during regular working hours Monday-Friday; access request queues must be zeroed by close of business (COB) Friday of each week


• Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours


• Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management


• Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests


• Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know


• Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily


• Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure


• Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel


• Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)


• Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO


• Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months


• Maintain and update Transaction Metrics log on a weekly basis


• Produce ad hoc metrics reports within 2 business days of Government request


• Engage with organizations within the Army Intelligence Community to discuss mission requirements


• Review entitlements currently shared with the Army Intelligence Community on a regular basis


• Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements


• Ensure organizations and missions are properly aligned in entitlement management systems


• Answer Help Desk dedicated phone line and check voicemail periodically throughout shift


• Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours


• Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes


• Update the Help Desk handout on a monthly basis

Requirements:

• Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education with 8 years of demonstrated experience


• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification/IT Level II within 30 calendar days of indoctrination at HQ INSCOM


• 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest


• Demonstrated experience instructing and conducting training for military audiences


• Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)


• Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations


• Demonstrated understanding of organizational messaging in DoD or IC


• Experience drafting briefing slides to clearly articulate complex issues and procedures


• Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.

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