IT Support Specialist

Key Responsibilities:
Advanced Technical Support:
Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and
teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to
minimize downtime and maximize performance.
Site Surveys & Documentation:
Conduct comprehensive site surveys to assess existing conVgurations and user requirements. Prepare detailed documentation, including diagrams and conVguration changes, to ensure transparency and repeatability.
· Hardware Acquisition & Installation:
Analyze current and future hardware requirements. Prepare technical speciVcations for hardware
procurement and develop detailed installation schedules to streamline deployment.
· Project Support & Reporting:
Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and conVguring new hardware and associated cabling.
Custom Cabling & Integration:
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Training & User Enablement:
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
Infrastructure Maintenance:
Maintain and support government and/or vendor-manufactured Vber optic modems, multiplexers, Vber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Operational Excellence:
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and
documentation to ensure e]cient and effective IT service management.End-User Support:
Act as a resource for end-user connectivity needs, providing timely and professional support and
guidance.
Collaboration:
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Requirements
MUST BE TS/SCI with FSP and in access today!
High school diploma or GED required.
Minimum of 1- 2 years of relevant IT experience.
Must possess 8570 CertiVcation; Security+ certiVcation is highly preferred.
Technical Skills:
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
Well-versed in installing Windows operating systems, software applications, antivirus programs,
and security patches.
Demonstrated ability to read, interpret, and apply information from technical manuals and
schematics.
ProVcient in Microsoft O]ce Applications, including Word, Excel, PowerPoint, and Access.
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
Familiar with Active Directory security and policies, supporting secure and compliant IT
environments.
ProVcient in supporting end-users remotely, providing timely and effective technical assistance.
Professional Competencies:
Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
Strong organizational skills, with the ability to manage time and priorities e]ciently and work with minimal supervision.
Additional Requirements:
Must be able to drive a company vehicle as part of job responsibilities.
Ability to lift and move items weighing up to 50 lbs as required.
Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
MUST BE TS/SCI with FSP and in access today!