Technical Trainer

Technical Trainer

Amatriot is seeking a motivated, career and customer-oriented Technical Trainer to join our team based out of Chantilly, VA.

Responsibilities include, but are not limited to:

· Design, Develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.

· Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.

· Ensure training materials reflect current CACMS features, updates, and best practices.

· Create documentation for standardized data collection, inspection, and collaboration processes.

· Provide daily status reporting to management and customers during training activities.

· Complete and submit all reporting requirements in a timely manner.

· Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.

· Communicate effectively with both technical and non-technical audiences.

· Work independently and within small teams to support various software and systems-related tasks.

· Work with customer teams and functional organizations to establish training content and objectives.

· Ability to follow defined processes and document any issues/problems clearly.

· Ensure training material reflects current product features.

· After-hours and weekend support will be required as needed to support overseas or domestic training tasks.

· Coordinate training schedules, logistics, and participant communications.

· Track training completion rates and maintain accurate records in learning management systems.

· Evaluate training effectiveness through assessments, surveys, and performance metrics.

Job Qualifications:

· 5 years of experience in Training and/or Information Technology.

· Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.

· Excellent written, verbal, and interpersonal communication skills.

· Demonstrated initiative, sound judgment, effective decision-making.

· Must be able to travel up to 25% domestic and internationally.

Education Requirements:

· Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences. Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.

Preferred Qualifications:

· One or more technical certifications (Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.

· Experience training end users on complex hardware and software solutions is highly preferred.

· Experience delivering technical training via remote training tools such as MS Teams.

· Experience with Salesforce.

Security Clearance Requirements:

· Must be able to obtain and maintain a U.S. Secret clearance.

Physical Requirements:

· Must be able to remain in stationary position for up to 50% of the time.

· Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.

· Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers.

· Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.

· Must be able to deliver presentations as needed.

· Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.