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24/7 Ops Help Desk

Posted today

Job Requirements

Colorado Springs, CO
Clearance Unspecified Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description

24/7 Operations Specialist

Core Responsibilities
• Establish complex controls and configurations for operational software and system interfaces.
• Oversee and maintain file servers, firewalls, and security monitoring systems.
• Diagnose and resolve system issues to enhance equipment functionality.
• Prepare systems for operational deployment and assist with testing phases.
• Review and revise authorization documentation as necessary.
• Inform stakeholders promptly about any changes impacting accreditation status.
• Complete cybersecurity assessments as part of self-inspection protocols.
• Analyze and provide technical guidance on all evidence packages tied to authorization.
• Identify security vulnerabilities and initiate appropriate countermeasures.
• Administer Video-Teleconferencing (VTC) configuration and scheduling.
• Offer external client support and manage help desk inquiries.
• Handle user account creation, modification, and removal across multiple security domains.
• Proficiency in Windows Server 2012R2, Exchange Server 2010/2016, and Windows 7/10.
• Understanding of LAN/WAN frameworks and data backup solutions, including COMSEC systems.
• Ensure that all information systems comply with security protocols and practices.
• Manage Communications Security (COMSEC) accounts and equipment.

Requirements:
• Bachelors and 2 years of experience, or HS and 6 years of experience.
• Active/willingness to obtain IAT I certification.
• Active TS/SCI Clearance.
• Willingness to work various shifts (days/nights/evenings).

Compensation
• $45-$50/hour.
group id: 10112344

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Job Category
IT - Support
Clearance Level
Unspecified