Job Requirements
Saint Louis, MO
Top Secret/SCI CI Polygraph
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
You will be responsible for the use and operation, movement, and storage of all AV equipment, and providing customer support in the use and troubleshooting of all audio-visual equipment.
Tasks and responsibilities in this role include, but are not limited to the following:
• Daily conference room checks: verify all equipment is online, functioning and charged
• Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
• Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
• Log all transactions with customers in ServiceNow
• Troubleshoot and resolve AV issues
WHAT YOU’LL NEED TO SUCCEED:
Qualifications:
• BS and 5+ years of experience and/or equivalent combination of years of experience/education
• Experience supporting telephony, video, network and/or other collaboration devices
• Experience providing customer service and end user support
• Hands on experience troubleshooting and resolving A/V issues
• Strong written and verbal communication skills
• Desired Skills:
• Minimum of four years' experience with AV technologies
• Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber
• Location: Customer Site
• TS/SCI with ability to obtain CI Poly - US Citizenship Required
Tasks and responsibilities in this role include, but are not limited to the following:
• Daily conference room checks: verify all equipment is online, functioning and charged
• Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
• Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
• Log all transactions with customers in ServiceNow
• Troubleshoot and resolve AV issues
WHAT YOU’LL NEED TO SUCCEED:
Qualifications:
• BS and 5+ years of experience and/or equivalent combination of years of experience/education
• Experience supporting telephony, video, network and/or other collaboration devices
• Experience providing customer service and end user support
• Hands on experience troubleshooting and resolving A/V issues
• Strong written and verbal communication skills
• Desired Skills:
• Minimum of four years' experience with AV technologies
• Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber
• Location: Customer Site
• TS/SCI with ability to obtain CI Poly - US Citizenship Required
group id: 91117962
