Principal Technician (Digital Collaboration)

Requirement Title: Principal Technician (Digital Collaboration)
Requirements Description: • Support the VTC and audio/visual (VTC and A/V) services
provided by the CSU in accordance with extant service level
agreements and other formal service provisioning arrangements;
• Coordinate directly with the relevant front office staff to provide
VIP level VTC facilitator services to FOGOs and HQ staffs;
• Coordinate with customer SACT CISOPS to establish
requirements for VIP conference support (i.e. VTC and A/V),
translate that requirement into agreed service provisioning in
accordance with the extant service level agreement and manage
the delivery of the agreed services;
• Support the Agency's VTC Network Operations Centre to ensure
seamless service delivery across the NATO enterprise and, as
required, function as the Agency's gateway for establishing VTCs
between the NATO enterprise and external customers in N.
America with a particular focus operational VTCs between the
USN afloat assets and afloat assets from the other Allies;
• Support the Team Lead as the alternate CIS point of contact
(POC) for VTC and A/V asset management and provide first &
second line support for the managed assets in accordance with
service agreements and applicable support contracts throughout
the CSU Norfolk area of geographic responsibility (AoGR);
• Support NCIA NDW VTC Engineers to maintain of NATO WIDE
VTC Infrastructure systems, support the team as field engineer,
whenever required to update or replace obsolete subsystems;
• Function as the NCI Agency point of presence in North America
for all VTC and A/V services including the supporting the
management of industry contracts;
• Liaise with the Agency's VTC Network Operations Centre to
ensure seamless service delivery across the NATO enterprise and,
as required, function as the Agency's gateway for establishing
VTCs between the NATO enterprise and external customers in N.
America with a particular focus operational VTCs between the
USN afloat assets and afloat assets from the other Allies;
• Perform other duties, including travel to other NATO locations, as
may be required.
Duties & Role:
Requirements Description: • At least 5 years' relevant experience as a VTC and Audio Visual
Technician;
• Practical experience in planning, installing or maintaining
audio/visual equipment and their associated voice or data terminal,
line and routing equipment;
• Experience in the installation, maintenance and repair of
Skill, Knowledge & Experience:Audio/Visual and simultaneous interpretation equipment;
• Experience in a customer service support environment;
• Experience in a problem and incident management.
It is considered highly desirable if you can demonstrate:
• Prior experience of working in an international environment
comprising both military and civilian elements;
• Cisco Certified Network Associate (CCNA) Certified;
• Polycom Certified Videoconferencing Engineer (PCVE) Certified;
• Info Comm AV Installation Level 1: System Fabrication;
• NATO HD Video Tele Conferencing Facilitator (VTC HD);
• Working knowledge of Crestron / Extron Control Units.

Specific Working Conditions: - Normal office environment of HQ SACT and JFC Norfolk.
- Should be able to lift items up to 50 lbs.
Required Security Clearance: NATO Secret