People Technology Analyst

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a People Technology Analyst to support our Corporate People Services team. The People Technology Analyst is responsible for supporting the administration, optimization, and operational execution of HR technology platforms, workforce data management, reporting, and employee system support activities. This role serves as a key resource for UKG Pro and related HR systems, partnering closely with HR Operations, HRBPs, Payroll, Talent Acquisition, Benefits, Finance, IT, managers, employees, and external vendors to ensure HR technology solutions are administered accurately, efficiently, and effectively.

The People Technology Analyst supports day-to-day HRIS operations, reporting and analytics, system enhancements, testing activities, and process improvement initiatives while helping maintain data integrity and a positive employee experience. This role is expected to provide responsive system support, contribute to HR technology optimization efforts, support workforce reporting needs, and serve as a trusted resource for HR technology-related processes and best practices.

Location: Hybrid in the DMV area.

Responsibilities

HRIS Administration & Employee Data Support

• Support administration and ongoing maintenance of UKG Pro and related HR technology platforms.
• Maintain employee data integrity through audits, validations, reconciliation activities, and system monitoring.
• Assist with configuration of workflows, business processes, organizational structures, security roles, and system settings.
• Perform day-to-day HRIS operations, including employee data updates, troubleshooting, and issue resolution.
• Respond to HR technology support requests and assist users with system navigation and functionality.
• Maintain system documentation, configuration records, process guides, and standard operating procedures.
• Support HR technology compliance, security, audit readiness, and data governance activities.

Reporting, Analytics & Workforce Data Management

• Develop, maintain, and distribute recurring and ad hoc reports, dashboards, and workforce metrics.
• Support reporting needs related to headcount, turnover, onboarding, recruiting, compliance, and workforce trends.
• Conduct data validation and quality reviews to ensure reporting accuracy and consistency.
• Research reporting discrepancies and partner with stakeholders to resolve data issues.
• Support compliance reporting requirements including EEO-1, VETS-4212, ACA, and audit-related requests.
• Partner with HR, Payroll, Finance, and business leaders to support workforce reporting and analytics needs.
• Assist with development and maintenance of dashboards and self-service reporting tools.
• Support reporting needs related to headcount, turnover, onboarding, recruiting, compliance, benefits, and workforce trends.
• Conduct data validation and quality reviews to ensure reporting accuracy and consistency.
• Research reporting discrepancies and partner with stakeholders to resolve data issues.
• Support compliance reporting requirements including EEO-1, VETS-4212, ACA, and audit-related requests.
• Partner with HR, Payroll, Finance, and business leaders to support workforce reporting and analytics needs.
• Assist with development and maintenance of dashboards and self-service reporting tools.

HR Technology Optimization & Project Support

• Support system upgrades, releases, testing cycles, and enhancement initiatives.
• Participate in User Acceptance Testing (UAT), regression testing, and validation activities.
• Assist with gathering business requirements and documenting enhancement requests.
• Support implementation of HR technology enhancements, integrations, and automation initiatives.
• Identify opportunities to improve workflows, system utilization, reporting capabilities, and operational efficiency.
• Contribute to continuous improvement efforts focused on employee experience, process effectiveness, and data quality.

Cross Functional Partnership & User Support

• Partner closely with HR Operations leadership, HRBPs, Payroll, HRIS, Legal, Communications, managers, and external vendors to support operational consistency and employee support effectiveness.
• Provide timely and professional support to employees, managers, and HR stakeholders regarding HR system functionality and processes.
• Assist with development of training materials, user guides, communications, and knowledge resources related to HR technology.
• Support adoption of new system functionality and process changes through training and user support.
• Contribute to process standardization, documentation, and knowledge-sharing efforts across People Services functions.
• Provide operational recommendations regarding HR technology improvements, reporting capabilities, and service delivery enhancements.

Expectations for success

• Maintains high levels of HR data accuracy, system reliability, and reporting integrity.
• Demonstrates strong technical aptitude and effective problem-solving skills when addressing HR system issues.
• Builds effective partnerships across HR Operations, Payroll, Talent Acquisition, Benefits, IT, managers, vendors, and employees.
• Delivers timely and accurate workforce reporting and analytics support.
• Successfully support system upgrades, testing activities, and enhancement initiatives.
• Identifies opportunities for process improvements and contributes to operational efficiency and employee experience enhancements.
• Maintains confidentiality and exercises sound judgment when handling employee and workforce data.
• Effectively manages competing priorities in a fast-paced environment while maintaining high service standards.

Core Competencies

• HRIS Administration & Technology Support - Demonstrates knowledge of HR technology systems, employee data management, system configuration, and operational support processes.
• Workforce Reporting & Analytics - Develops and maintains reports, dashboards, and workforce metrics to support business and HR decision-making.
• Data Integrity & Quality Management - Maintains accuracy, consistency, and reliability of employee and workforce data.
• System Testing & Process Improvement - Supports testing activities, identifies system enhancements, and recommends process improvements.
• Problem Solving & Troubleshooting - Research issues, identifies root causes, and supports effective resolution of system and data concerns.
• Customer Service & User Support - Provides responsive, professional, and solution-oriented support to employees, managers, and stakeholders.
• Cross-Functional Collaboration - Builds effective working relationships across HR, Payroll, IT, Finance, vendors, and operational partners.
• Communication - Supports clear, professional, and timely communication related to HR technology processes and initiatives.
• Organization & Prioritization - Effectively manages multiple priorities, deadlines, and operational responsibilities in a fast-paced environment.
• Growth - Demonstrates a willingness to learn new technologies, proactively troubleshoot issues, and collaborate across HR Operations, Payroll, Benefits, Talent Acquisition, and IT to support business needs and continuous improvement efforts.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or a related field.
• 1-3 years of experience supporting HR Operations, HRIS, Payroll, Benefits, Workforce Analytics, or related business functions.
• Experience working with business systems, databases, reporting tools, or HR technology platforms.
• Intermediate proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Strong analytical, organizational, and problem-solving skills.
• Excellent customer service and communication skills with the ability to support employees and business stakeholders.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Preferred Qualifications:

• Experience with UKG Pro or another HRIS platform.
• Exposure to HR reporting, workforce analytics, or data management.
• Experience supporting testing activities, system implementations, or process improvement initiatives.
• Familiarity with HR, payroll, benefits, recruiting, or employee lifecycle processes.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .

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